Jody Nugent
Chelsea,MA
Summary
Customer-oriented Beverage Manager with a extensive background in the beverage service industry. Overseeing all administrative tasks, including ingredients ordering, bookkeeping, training, and equipment maintenance. Skilled at preparing both annual and monthly budgets and costs analysis reports.
Overview
13
13
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Director of Beverage
Encore Boston Harbor
Everett, Massachusetts
05.2024 - Current
- Manage all beer, wine, liquor and Non-Alcoholic beverage offerings and inventory for resort and casino
- Oversee 3 departments with over 200 employees in a Union environment
- Train staff on proper beverage preparation and service techniques.
- Design cocktails menus resort wide reflecting current trends and guest preferences.
- Conduct training sessions for staff members on proper handling and service of alcohol drinks.
- Negotiate with distributors and vendors to secure best pricing on purchases.
Assistant Director of Hotel Dining
Encore Boston Harbor
Everett, MA
10.2021 - 05.2024
- Oversaw daily operations of In Room Dining, Minibars, Butler Services and Garden.
- Coordinated staff schedules to ensure optimal coverage and efficiency, while following union rules per a CBA
- Implemented training programs for new employees to improve service standards.
- Facilitated regular meetings to address team performance and operational challenges.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
General Manager On Deck
Encore Boston Harbor
Everett, Massachusetts
03.2019 - 10.2021
- Part of the opening team for Encore Boston Harbor. Hired, training and executed an elite staff Directed daily operations ensuring fast, friendly and efficient service and 100% guest satisfaction.
- Managed staff performance, providing guidance and training to enhance team skills.
- Oversaw budget management, aligning resources with strategic business goals.
General Manager
Briar Group
Boston, MA
06.2013 - 03.2019
- Oversaw daily operations ensuring smooth workflow in a busy hospitality environment.
- Managed staff schedules to optimize coverage during peak service hours.
- Developed training programs for new employees focusing on customer service excellence.
Education
Chelsea High School
Chelsea, MASkills
- P&L Management
- Beverage Management
- Inventory control
- Training & development
Certification
- TIPS 360 Alcohol Certification
- State Food Safety Manager Certificate
- MA Allergen certificate
- Choke Saver
Timeline
Director of Beverage
Encore Boston Harbor
05.2024 - Current
Assistant Director of Hotel Dining
Encore Boston Harbor
10.2021 - 05.2024
General Manager On Deck
Encore Boston Harbor
03.2019 - 10.2021
General Manager
Briar Group
06.2013 - 03.2019
Chelsea High School