Summary
Overview
Work History
Education
Skills
Timeline
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Merrissa Witherspoon

Richburg,SC

Summary

Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Highly effective at incorporating creative leadership skills to achieve business objectives. Detail-oriented professional with strong interpersonal skills and judgment. Enthusiastic and dedicated to translating business vision initiatives that improve performance, profitability, growth, and employee engagement. Ensures compliance with all applicable federal, state, and local laws related to employment. Seeking a key role with an organization who is eager to utilize knowledge and experience gained in leadership and management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Rural Carrier Services

United States Postal Service
01.2023 - Current


  • Adhere to all safety regulations and laws pertaining to the use of a vehicle and package delivery.
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.

Transportation Specialist

United Parcel Service
01.2021 - 01.2023


  • Utilize strong organizational and time management abilities to prioritize and coordinate multiple deliveries throughout the day.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Coordinated schedules and communicated changes to customers.

Lead Yard Specialist

Amazon
01.2018 - 01.2021
  • Attend meetings and seminars to obtain information useful to training staff and to inform management of training programs and goals
  • Consolidate data from multiple sources to support daily workflow and business needs
  • Train and coach new and existing employees and other team leads on performance management processes
  • Evaluate overall operations rating, assessing areas of risk, and provide recommendations and implement corrective actions.

Customer Service Representative

Convergys
01.2017 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer service orders promptly to increase customer satisfaction.

Collector I

VBOA Medical Associates
01.2016 - 01.2017
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.

Foster Care Case Manager

Department of Social Services
01.2014 - 01.2016
  • Completed regular visitations to check on children, families and home environments.
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Checked with newly placed children frequently to support comprehensive success and assimilation.
  • Promoted cultural competence within the agency through diversity training programs and inclusive practices in case management.

Education

Master of Science in Human Resource Management / Leadership and Management -

Webster University
01.2018

Bachelor of Arts in Social Work -

Columbia College
01.2012

Skills

  • Proven competencies in improving organizational productivity through the development and implementation of strategies that foster operating synergies and facilitate lasting and positive change
  • Strong understanding of and expertise in operations, supplier and client relationship management, and process improvements
  • Excellent analytical, management and organizational skills with the ability to communicate effectively and efficiently
  • Professional relationships
  • Efficient Delivery
  • Written and verbal communication
  • Customer Engagement
  • Relationships and rapport
  • Payment Collections
  • Dependability
  • Analytical Skills
  • Written Communication
  • Continuous Improvement
  • Interpersonal Communication
  • Analytical Thinking

Timeline

Rural Carrier Services

United States Postal Service
01.2023 - Current

Transportation Specialist

United Parcel Service
01.2021 - 01.2023

Lead Yard Specialist

Amazon
01.2018 - 01.2021

Customer Service Representative

Convergys
01.2017 - 01.2018

Collector I

VBOA Medical Associates
01.2016 - 01.2017

Foster Care Case Manager

Department of Social Services
01.2014 - 01.2016

Master of Science in Human Resource Management / Leadership and Management -

Webster University

Bachelor of Arts in Social Work -

Columbia College
Merrissa Witherspoon