Jody Ouellette
Holland,MI
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
11
11
years of professional experience
Work History
Guest Service Manager
Tommy's Express LLC
12.2016 - Current
- Excellent customer service
- Complaint logging and resolution
- Service improvements
- Administrative Skills
- Conflict management
- Relationship building
- Goal Planning & organizing
- Decision-making
- Supervision & leadership
Personal Banker/Senior Loan Officer
United Federal Credit Union
11.2009 - 02.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Achieved consistent recognition as top sales performer.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Education
Bachelor of Science - Business Management
Ferris State University
Big Rapids, MI12.1990
Skills
- Creative Solutions
- Project Requirements
- Professional Relationships
- Employee Retention
- Administrative Support
- Employee Performance Evaluations
- Staff/Franchise Training
- Corrective Actions
- Customer Loyalty
- Team Goals
- Workflow Processes
- Tiered Training with wage increases
Accomplishments
- Rated #2 in Customer Service by Newsweek Magazine.
- Created a Tiered level of training for my team that encourages continued education and wage increases.
- Resolved product issue through consumer testing.
- Supervised team of 10 team members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Timeline
Guest Service Manager
Tommy's Express LLC
12.2016 - Current
Personal Banker/Senior Loan Officer
United Federal Credit Union
11.2009 - 02.2015
Bachelor of Science - Business Management
Ferris State University
Similar Profiles
Omar MoinuddinOmar Moinuddin
Team Member at Tommy's Express CarwashTeam Member at Tommy's Express Carwash
Jack Jack null
Team Member at Tommy's Express Car WashTeam Member at Tommy's Express Car Wash
Alex WhetstoneAlex Whetstone
Car Wash Attendant at Tommy's Express Car WashCar Wash Attendant at Tommy's Express Car Wash