Jody Preston
Clearwater,FL
Summary
Experienced server and bartender with a strong background in hospitality and exceptional customer service. Skilled in guest engagement and upselling techniques to enhance the dining experience. Demonstrated ability to prioritize tasks and provide prompt and attentive service. A team player with 20 years of experience in safe food handling and POS operation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Opal Sol Resort/ Drift
Clearwater Beach, FL
01.2025 - Current
- Delivered exceptional customer service by effectively managing guest orders and inquiries.
- Ensured accurate order processing through thorough knowledge of menu items and daily specials.
- Collaborated with kitchen staff to maintain timely food delivery and quality standards.
- Trained and mentored new servers on operational procedures and customer engagement techniques.
SERVER
Occ Roadhouse
Clearwater, FL
10.2024 - 04.2025
- Take orders
- Make sure guest has everything they need
- Cleans/ busses tables
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
SERVER
Crabby Bill's IRB
Indian rocks beach, FL
07.2024 - 10.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Used good communication skills to reduce guest dissatisfaction.
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Bartender
Rockhouse Live
Clearwater Beach, FL
03.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
SERVER
Columbia cafe HMS Host (TPA)
Tampa, FL
06.2022 - 08.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
PERSONAL DELIVERY DRIVER
UPS
Clearwater, FL
11.2020 - 01.2021
- Delivered packages in own vehicle
Bartender/Server
Hofbrau
Interlochen, MI
07.2019 - 07.2020
- Take care of guests wants and needs
- Handle money and work in a fast paced environment
SERVER/CUSTOMER SERVICE
Palm Pavilion
Clearwater, FL
10.2015 - 05.2019
- Took food and drink orders
- Served meals
- Bussed tables
- Handled money
- Swept, mopped, and prepared for guests
SERVER/CUSTOMER SERVICE
Frenchy's Rockaway Grill
Clearwater, FL
03.2014 - 08.2015
- Greeted guests
- Took food and drink orders
- Prepared orders
- Served meals
- Checked on guests frequently
- Bussed tables
- Handled money
- Swept, mopped, and prepared for guests
Education
HIGH SCHOOL - undefined
Traverse City High School
Traverse City, MI05.1999
Skills
- 20 years of experience in hospitality
- Guest service
- Safe food handling
- Team player
- Exceptional customer service
- Guest engagement
- Suggestive selling
- Upselling techniques
- POS operation
Certification
Safe serve in food & alcohol
Timeline
Server
Opal Sol Resort/ Drift
01.2025 - Current
SERVER
Occ Roadhouse
10.2024 - 04.2025
SERVER
Crabby Bill's IRB
07.2024 - 10.2024
SERVER
Columbia cafe HMS Host (TPA)
06.2022 - 08.2023
Bartender
Rockhouse Live
03.2021 - 07.2024
PERSONAL DELIVERY DRIVER
UPS
11.2020 - 01.2021
Bartender/Server
Hofbrau
07.2019 - 07.2020
SERVER/CUSTOMER SERVICE
Palm Pavilion
10.2015 - 05.2019
SERVER/CUSTOMER SERVICE
Frenchy's Rockaway Grill
03.2014 - 08.2015
HIGH SCHOOL - undefined
Traverse City High School