Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody Reid

Emporium,PA

Summary

Dynamic leader with extensive experience in small business operations at JK Hometown Inc, excelling in customer service and financial management. Proven track record in developing marketing strategies that significantly enhanced brand visibility and customer retention. Skilled in inventory management and fostering strong supplier relationships to optimize profitability and service delivery.

Experienced with strategic business management, financial oversight, and team leadership. Utilizes innovative approaches to drive growth and streamline operations. Track record of fostering collaborative environments and adapting to market changes.

Business professional skilled in strategic planning, financial oversight, and operational management. Proven ability to drive growth through effective leadership, team collaboration, and focus on achieving results. Expertise in stakeholder communication, problem-solving, and adapting to evolving business needs. Known for reliability and strong commitment to organizational success.

Knowledgeable with extensive experience in business ownership and management. Successfully co-led company, implementing strategic initiatives that enhanced operational efficiency and drove profitability. Demonstrated expertise in financial oversight and team leadership.

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.

Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

32
32
years of professional experience

Work History

Co-Owner/President

JK Hometown Inc BDBA Reid's Auto Sales & Service
11.2013 - Current
    • Managed daily operations, ensuring efficient workflow and customer satisfaction.
    • Developed marketing strategies to enhance brand visibility and attract new customers.
    • Oversaw financial management, including budgeting and expense tracking, to optimize profitability.
    • Trained and mentored staff on best practices in customer service and automotive repair techniques.
    • Implemented inventory control systems to streamline supply chain processes and reduce waste.
    • Built strong relationships with suppliers to negotiate favorable terms and improve service delivery.
    • Led community engagement initiatives, enhancing local presence and fostering customer loyalty.
    • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
    • Collaborated with co-owner on strategic planning initiatives for long-term business success.
    • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
    • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
    • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
    • Mentored employees to improve work performance, promoting professional development and growth within the company.
    • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.

Parts Manager

Stoltz Motor Company
06.2008 - 06.2010
  • Managed inventory levels to ensure timely availability of parts and materials.
  • Streamlined ordering processes, reducing lead times for procurement.
  • Developed and implemented training programs for new staff on parts management systems.
  • Analyzed supplier performance, negotiating terms to enhance service delivery.

Service Advisor

Stoltz Motor Company
09.1993 - 06.2008
  • Enhanced customer satisfaction through effective communication and problem resolution strategies.
  • Evaluated service needs and recommended appropriate solutions to clients, improving service delivery efficiency.
  • Managed service appointments and follow-ups, ensuring timely completion of repairs and maintenance tasks.
  • Coordinated with technicians to streamline workflow and optimize service turnaround times.
  • Developed comprehensive knowledge of automotive systems, enabling accurate diagnostics and recommendations for clients.
  • Maintained up-to-date records of services performed, ensuring compliance with industry standards and regulations.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Education

GED -

Cameron County High School
Emporium, Pa
06-1987

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Sales strategies
  • Business development
  • Customer retention
  • Clear communication
  • Conflict resolution
  • Business strategy

Timeline

Co-Owner/President

JK Hometown Inc BDBA Reid's Auto Sales & Service
11.2013 - Current

Parts Manager

Stoltz Motor Company
06.2008 - 06.2010

Service Advisor

Stoltz Motor Company
09.1993 - 06.2008

GED -

Cameron County High School

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