Jody Rice
Ellensburg,WA
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over five years of experience facilitating staff teams and working alongside medical personnel. Strong skills in eloquent communication and accountably. Coordinating care with nursing facilities and remaining HIPPA compliant.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Clinic Manager
Community Health Of Central Washington
12.2018 - Current
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Leverage patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Ensure compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Communicate with patients, ensuring that medical information was kept private.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Resolve patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conduct 90 day, monthly rounding,, and annual staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Maintain a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Utilize data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Improve patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Lead Dental Assistant
Big Country Family Dental
07.2017 - 12.2018
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Used Dentrix to document and maintain patient information and health background.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Designed dental report card to explain patient dental health status and treatment plans.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Prepared patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Monitored patient comfort and safety during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
Dental Assistant
Pearl Care Dental
09.2001 - 07.2017
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Designed dental report card to explain patient dental health status and treatment plans.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient x-rays and images for dentist review.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ06.2024
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04.2023
Associate of Science - Science
Yakima Valley Community College
Yakima, WA06.2000
High School Diploma -
Ellensburg High School
Ellensburg, WA06.1998
Skills
- Community-based Educational Programs
- Employee Performance Evaluations
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Program Management
- Performance Metrics
- Operating Plans Development
- Patient Care Coordination
- Staff Management
- Administrative Leadership
- Coordinating Nursing home visits for Dental Care
- Working with the geriatric population
Certification
Wa Dental Assisting License - current
BLS/HIPPA/WISHA - current
Wa State Drivers License - current
Timeline
Dental Clinic Manager
Community Health Of Central Washington
12.2018 - Current
Lead Dental Assistant
Big Country Family Dental
07.2017 - 12.2018
Dental Assistant
Pearl Care Dental
09.2001 - 07.2017
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Science
Yakima Valley Community College
High School Diploma -
Ellensburg High School
Wa Dental Assisting License - current
BLS/HIPPA/WISHA - current
Wa State Drivers License - current
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