Jody Richesin

• Achieved top performance by strategically adapting to the rapidly changing, competitive environment.
• Developed and led group training courses to align with corporate sales and service goals.
• Designed and implemented a sales training program and documentation.
• Provided coaching and mentoring to employees.
• Trained and mentored over one thousand new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated virtual, in-person, and blended learning sessions.
• Utilized a variety of instructional design methodologies to create effective learning experiences.

Delivered qualified, live insurance call transfers from consumers looking for Medicare, Life, Home, and Auto Insurance.

• Developed job-specific competencies and performance standards.
• Established and maintained quality control standards.
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within the deadlines
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and a fast-paced environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with a strong work ethic

• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Coached team members in techniques necessary to complete job tasks
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Supervised team members to confirm compliance with set procedures and quality requirements
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Worked with team to identify areas of improvement and devised solutions based on findings
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Promoted high standards through personal example to help each member understand expected behavior and standards

Delivered qualified, live insurance call transfers from consumers looking for Medicare, Life, Home, and Auto Insurance.

• Developed job-specific competencies and performance standards.
• Established and maintained quality control standards.

• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
• Prepared documentation, finalized sales and maintained records.
• Met with new customers to share product and service information, listen to needs and learn about business operations.
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Secured 100 plus new accounts to increase company revenue and drive market share.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Managed and mentored team of account executives.
• Cold called prospects to explain partnership benefits, representing company values.
• Set and monitored sales targets and identified potential customers.
• Collaborated with research analysts to devise strategies for lead generation and growth.
• Motivated team members to meet and exceed sales targets.
• Promoted company offerings to diverse customers with targeted and disciplined approach.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Supervised guests at front counter, answering questions regarding products.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mitigated business risks by working closely with staff members and assessing performance.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Mitigated business risks by working closely with staff members and assessing performance.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Promoted available products and services to customers during service, account management, and order calls.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Trained staff on operating procedures and company services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and backed up other customer service managers.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Created and maintained detailed database to develop promotional sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Resolved associate, tool and service delivery issues revealed by statistical reports.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provided instruction for students in core subject areas.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Assigned, explained and graded homework.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Implemented classroom management techniques to maintain positive learning environment.
• Monitored student behavior and administered discipline as needed.
• Monitored student performance and provided feedback to inform instruction.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Developed creative instructional strategies to keep students engaged and motivated.
• Collaborated with other educators to plan and review instruction.
• Utilized variety of instructional strategies to meet individual student needs.
• Operated computers or audio-visual aids to supplement presentations.
• Assisted students in mastering subject material and preparing for tests.
• Distributed textbooks, workbooks, papers and pencils to students.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provided instruction for students in core subject areas.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Assigned, explained and graded homework.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Implemented classroom management techniques to maintain positive learning environment.
• Monitored student behavior and administered discipline as needed.
• Monitored student performance and provided feedback to inform instruction.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Developed creative instructional strategies to keep students engaged and motivated.
• Collaborated with other educators to plan and review instruction.
• Utilized variety of instructional strategies to meet individual student needs.
• Operated computers or audio-visual aids to supplement presentations.
• Assisted students in mastering subject material and preparing for tests.
• Distributed textbooks, workbooks, papers and pencils to students.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provided instruction for students in core subject areas.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Assigned, explained and graded homework.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Implemented classroom management techniques to maintain positive learning environment.
• Monitored student behavior and administered discipline as needed.
• Monitored student performance and provided feedback to inform instruction.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Developed creative instructional strategies to keep students engaged and motivated.
• Collaborated with other educators to plan and review instruction.
• Utilized variety of instructional strategies to meet individual student needs.
• Operated computers or audio-visual aids to supplement presentations.
• Assisted students in mastering subject material and preparing for tests.
• Distributed textbooks, workbooks, papers and pencils to students.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.