Jody Rock
Maple Grove,MN
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader with several years of diverse experience in direct patient care, staff supervision and department operations.
Overview
30
30
years of professional experience
Work History
Clinical Nurse Manager-System Operations Center
M Health Fairview
2022.06 - Current
- Manage daily operations in the access center for patient admissions, system capacity management, and creating clinical standardization across the healthcare system
- Responsible for the implementation of processes to support external, inter-hospital, and intra-hospital transfers and patient flow
- Identify and mitigate barriers impacting patient flow
- Responsible for human resources management for RN staff and System Nursing Supervisor staff within the System Operations Center.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Sustained quality standards by performing routine audits and upholding internal and industry best practices.
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
- Coordinated continuing education opportunities for nursing staff, promoting ongoing professional development within the department.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Facilitated therapeutic communication, conflict resolution by redirecting negative behaviors and helping staff manage stress.
- Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
System Nursing Supervisor
M Health Fairview
2020.10 - 2022.06
- Manage system operations regarding capacity and flow of admissions, transfers, and discharges
- Represent SOC leadership during off hours and weekends
- Act as a resource for the SOC staff including RNs and Patient Placement Specialists
- Facilitate system-wide capacity huddles and problem-solve for efficient and appropriate placement of patients in nine hospital healthcare systems
- Collaborates with site Administrative Nursing Supervisors for awareness of system capacity
- Partner with medical staff for prioritization and appropriate placement of all ICU level patients across the healthcare system.
- Developed policies and procedures for effective capacity management across the system.
- Supported departmental goals through active participation in system-wide committees and initiatives.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Infusion Nurse Consultant
Itiva
2009.10 - 2020.12
- Provide IV access coverage for long-term care facilities across metropolitan area
- Provided services for placement of PIVs, insertion of PICC lines, and accessing ports, and other central lines
- Provide teaching for the care center nursing staff regarding infusions of antibiotics, TPN, cardiac drips, and other infusion medications.
- Delivered high level of quality care to diverse populations while overseeing patient response to treatment and proper line placement.
- Equipped patients with tools and knowledge needed for proper infusion technique and sustained recovery.
- Counseled patients and caregivers regarding line placement or access and plan for managing infusion treatments.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Advanced knowledge base through regular attendance at continuing education seminars related to infusion nursing practice standards and emerging treatment options.
- Ensured strict adherence to protocols for medication administration and documentation, reducing errors and enhancing overall quality of patient care.
- Improved patient outcomes with timely assessment, intervention, and documentation infusion plan.
- Demonstrated adaptability in various clinical settings such as hospitals, outpatient centers, or homebound environments while delivering infusion services.
- Streamlined infusion procedures by maintaining a clean, organized, and well-stocked treatment area.
- Evaluated patient histories, complaints, and current symptoms to help determine appropriate line needs.
- Leveraged knowledge of medications, procedures, infection control and safety precaution to initiate appropriate intervention in crisis situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted infusion strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Director Perinatal Services
M Health Fairview
2014.06 - 2020.10
- Responsible for oversight of all perinatal services across the UMMC sites including Obstetrical inpatient units, Neonatal Intensive Care Units, and Maternal Fetal Medicine Clinic
- Direct accountability for the Managers of the perinatal departments, fiscal management, and daily operations for patient care, regulatory requirements, and both patient and employee satisfaction
- Lead building relationships with perinatal leadership across the nine Fairview hospitals in the system
- Collaborated with Perinatal Service Line leaders, Medical Staff, and other key stakeholders to create a program that provides high-quality maternal care within the academic setting.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored expenditures to mitigate risk of overages.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Nurse Manager: Newborn Family Care Center- Post Partum Unit
University of Minnesota, Amplatz Children’s Hospital
2012.01 - 2014.06
- Plans, directs, controls, evaluates, and coordinates all patient care activities of the unit
- Has 24-hour accountability for patient care activities including resource management, quality assurance and fiscal management.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and treatment strategies.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Established and continuously optimized unit schedules and individual work assignments.
- Investigated and resolved issues affecting hospital operations and patient care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Nurse Manager: Pediatric Medical/Surgical Unit
University of Minnesota, Amplatz Children’s Hospital
2002.11 - 2012.01
- Plans, directs, controls, evaluates, and coordinates all patient care activities of the unit
- Has 24-hour accountability for patient care activities including resource management, quality assurance and fiscal management.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Managed 100 nurses and nursing activities in 450-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Established and continuously optimized unit schedules and individual work assignments.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and resolved issues affecting hospital operations and patient care.
- Evaluated emerging healthcare technologies to determine their potential benefits for improving nursing practice.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
Case Manager/Patient Care Coordinator
University of Minnesota Medical Center, Fairview
1997.07 - 2002.11
- Coordination with health team members to develop and implement patients transition plan
- Coordination of discharge plans and communication with insurance companies regarding patient stay and reimbursement.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in community events to promote services and engage with public.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Advocated for client rights when interacting with external agencies.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Established and maintained relationships with key stakeholders.
- Collaborated with community members to develop and implement service initiatives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Advocated for social and community service programs to reduce readmission rates.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Analyzed trends and data to inform decision-making and program development.
Infusion Supervisor/Infusion Case Manager
In Home Health, Inc.
1994.11 - 1997.12
- Supervise scheduling and performance reviews for home infusion nurses
- Responsible for developing care plans in conjunction with physicians, clients, and health care professionals
- Proficient with home infusion therapy and care of patients.
Clinical Reviewer
Health Risk Management
1994.07 - 1994.11
- Responsible for reviewing medical cases to determine medical necessity and appropriateness of care
- Utilized health care guidelines to review cases, negotiate length of stay, and help patients to better understand their treatment options.
- Served as a reliable resource for team members seeking guidance or clarification on complex cases, fostering a supportive and collaborative work environment.
- Conducted comprehensive evaluations of medical necessity for various treatments, ensuring appropriate allocation of resources.
- Input data into computer programs and filing systems.
- Supported decision-making processes by providing reliable and timely clinical review findings to supervisors and team members.
Education
Master of Science in Health Services Administration -
University of St. Francis
Joliet, IL01.2007
Bachelor of Science in Nursing -
University of North Dakota
Grand Forks, ND01.1992
Associate Degree in Nursing -
Northland Community College
Thief River Falls, MN01.1989
Skills
- Nurse Leadership
- Attention to Detail
- Interdisciplinary Collaboration
- Acute care expertise
- Relationship Building
- Strong Clinical Judgment
- Professional Demeanor
- Adaptability and Flexibility
Unit
Unit 1155
Timeline
Clinical Nurse Manager-System Operations Center
M Health Fairview
2022.06 - Current
System Nursing Supervisor
M Health Fairview
2020.10 - 2022.06
Director Perinatal Services
M Health Fairview
2014.06 - 2020.10
Nurse Manager: Newborn Family Care Center- Post Partum Unit
University of Minnesota, Amplatz Children’s Hospital
2012.01 - 2014.06
Infusion Nurse Consultant
Itiva
2009.10 - 2020.12
Nurse Manager: Pediatric Medical/Surgical Unit
University of Minnesota, Amplatz Children’s Hospital
2002.11 - 2012.01
Case Manager/Patient Care Coordinator
University of Minnesota Medical Center, Fairview
1997.07 - 2002.11
Infusion Supervisor/Infusion Case Manager
In Home Health, Inc.
1994.11 - 1997.12
Clinical Reviewer
Health Risk Management
1994.07 - 1994.11
Master of Science in Health Services Administration -
University of St. Francis
Bachelor of Science in Nursing -
University of North Dakota
Associate Degree in Nursing -
Northland Community College
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