Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody Rohall

Granbury,Texas

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

3
3
years of professional experience

Work History

Project Manager

Activus Connect
01.2022 - Current
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Presented MRB slides to business partners as well as other regional project managers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Project success rates were up by 43%.

Ambassador Coordinator

Activus Connect
05.2021 - 01.2022
  • Monitored the current queues that needed to be worked on and met a daily and hourly quota of applications.
  • Checked all personal documents submitted to accurately make sure that the customer was eligible for services.
  • Worked on ACP/Lifeline government program applications as well as chat and email responses to commonly asked questions.
  • Followed all personal data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Studied and trained on all current policies as well as assisting in training other ambassadors.

Customer Service Agent

TTEC
02.2021 - 05.2021
  • Responded to customer calls and emails to answer questions about unemployment services as well as any services that may be available to them.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Filled out applications for all unemployment needs during pandemic years.
  • Edited, proofread and fact-checked content for accuracy.
  • Taking high stress and back to back calls to file for unemployment in Texas.

Education

Some College (No Degree) - General Studies

Weatherford College
Weatherford, TX

Diploma -

Premier High School
Granbury, TX
05.2018

Skills

  • Planning Schedules
  • Team Management Experience
  • Quality Assurance Evaluation
  • Corrective Actions
  • High-Volume Environments
  • Customer Care

Timeline

Project Manager

Activus Connect
01.2022 - Current

Ambassador Coordinator

Activus Connect
05.2021 - 01.2022

Customer Service Agent

TTEC
02.2021 - 05.2021

Some College (No Degree) - General Studies

Weatherford College

Diploma -

Premier High School

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Jody Rohall