Jody Roy
Lake Worth,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
07.2011 - 04.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Repack Order Filler
Family Dollar Distribution Center
01.2012 - 06.2012
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Inventory Control Specialist
Family Dollar Distribution Center
06.2012 - 11.2016
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
Call Center Supervisor
American Health Marketplace
11.2017 - 12.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Logistics Coordinator
Family Dollar Distribution Center
12.2018 - 07.2019
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Account Supervisor
US XPRESS ENTERPRISES, INC
07.2019 - 02.2021
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed routing, driver supervision and DOT compliance.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
General Manager
Aimbridge Hospitality
02.2021 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Head Cashier
Marathon Gas
10.2022 - 02.2023
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Reduced operational costs through effective inventory management and streamlined processes.
Account Supervisor
US XPRESS ENTERPRISES, INC
05.2022 - 02.2024
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
Transportation Planner
Swift Transportation
02.2024 - Current
- Enhanced transportation efficiency by analyzing and optimizing existing routes and schedules.
- Provided exceptional customer service by promptly addressing concerns related to delivery schedules or routing discrepancies.
- Participated in organizational meetings aimed at streamlining processes and improving overall performance, sharing insights gathered on route planning best practices.
- Coordinated cross-functional teams during peak seasons to maximize resources and achieve optimal results in challenging circumstances.
- Developed contingency plans for potential disruptions, enabling swift response time during emergencies or unexpected delays.
- Increased customer satisfaction through accurate and timely delivery scheduling.
- Reduced fuel costs and improved on-time deliveries with strategic route planning.
Education
High School Diploma -
Marianna High
Marianna, FL05.2011
Skills
- Freight Planning
- Transportation demand management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Leadership and Management Abilities
Timeline
Transportation Planner
Swift Transportation
02.2024 - Current
Head Cashier
Marathon Gas
10.2022 - 02.2023
Account Supervisor
US XPRESS ENTERPRISES, INC
05.2022 - 02.2024
General Manager
Aimbridge Hospitality
02.2021 - 08.2021
Account Supervisor
US XPRESS ENTERPRISES, INC
07.2019 - 02.2021
Logistics Coordinator
Family Dollar Distribution Center
12.2018 - 07.2019
Call Center Supervisor
American Health Marketplace
11.2017 - 12.2018
Inventory Control Specialist
Family Dollar Distribution Center
06.2012 - 11.2016
Repack Order Filler
Family Dollar Distribution Center
01.2012 - 06.2012
Head Cashier
Lowes Home Improvment
07.2011 - 04.2015
High School Diploma -
Marianna High
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