Jody Ruybal
Frederick,CO
Summary
Results-driven Practice Manager known for high productivity and efficient task completion. Specialized in operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational efficiency.
Overview
42
42
years of professional experience
Work History
Practice Manager
Intermountain Healthcare
Superior, CO
01.1999 - Current
- Manage daily clinic operations of 2 clinics
- Review monthly financials, including approving invoices, and maintaining monthly and annual budgets.
- Create and monitor daily staffing, monitor provider templates for patient access, utilization, and volumes.
- Interview, hire and onboarding of all caregivers
- Coordinate training of all caregivers
- Manage clinical team, on quality and KPI metrics
- Lead clinic team on all initiatives to align with organazational goals
- Support team to promote patient safety
- Create culture of safety, well being for caregivers and patients
- Resolve escalated patient service issues in a timely manner, while maintaining a high level of professionalism
- Monitor compliance with HIPAA regulations concerning patient privacy rights.
- Maintain time and record keeping for all caregivers
- Opened 3 new clinics overseeing build to open
- Motivate staff by offering direction and providing constructive feedback.
- Lead teams in driving best patient experience and outcomes
Back Office Supervisor
Midtown Occupational Health Services
Denver, CO
01.1994 - 12.1998
- Supervised a team of 12 back office assistants to ensure all tasks were completed accurately and on time.
- Developed strategies for streamlining processes and procedures in the back office department.
- Implemented process improvements to increase efficiency and productivity.
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Coordinated with other departments for efficient information exchange between teams.
- Maintained filing systems to organize operations and administration records.
- Delegated work to staff, setting priorities and goals.
- Manage work comp case management patient population
- Oversee all drug and alcohol record management
- Ensure all staff trained and maintain Drug and Alcohol certification
- Responsible for training all new medical assistants, maintaining required certifications
- Create and maintain medical assistant schedules
1st Assistant Manager
McDonald's
Denver, Colorado
04.1983 - 12.1993
- Managed over 35 employees
- Responsible for all hiring and training new employees.
- Ensured compliance with company policies, procedures and safety rules
- Provided feedback to employees on performance improvement opportunities.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Implemented promotional campaigns designed to increase product visibility and sales.
- Assisted customers with product selection decisions based on their individual needs.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
Education
Associates - Medical Assisting
Heritage College - Denver
Denver, CO05-1994
High School Diploma -
Arvada High School
Arvada, CO05-1986
Skills
- Performance Metrics
- Staff Management
- Managing medical practices
- Schedule Management
- Continuous Improvement
- Workflow Management
- Practice Management
- Staff Development
- Policy Implementation
- Resource Utilization
- Resource Management
Timeline
Practice Manager
Intermountain Healthcare
01.1999 - Current
Back Office Supervisor
Midtown Occupational Health Services
01.1994 - 12.1998
1st Assistant Manager
McDonald's
04.1983 - 12.1993
Associates - Medical Assisting
Heritage College - Denver
High School Diploma -
Arvada High School