Jody Shipman
Ranson,WV
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction and streamlined service at Carrabba's Restaurant by leveraging exceptional customer service and POS system proficiency. My dedication to hospitality service excellence and guest engagement led to significant relationships with regulars, underscoring my strong work ethic and commitment to quality. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Carrabba's Restaurant
05.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Server
Longhorn Steakhouse
06.2013 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Potomac State
Keyser, WV 08.2012 - 5 2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
Timeline
Server
Carrabba's Restaurant
05.2016 - 12.2018
Server
Longhorn Steakhouse
06.2013 - 05.2018
Potomac State
08.2012 - 5 2013