Jody Singleton
Syracuse
Summary
Enthusiastic Training Facilitator with proven expertise in managing groups to achieve their goals. Dedicated to assisting employees in becoming more productive and successful. Strong focus on driving sales results and superb customer service skills. Utilizing hands-on relationship-building support and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environments and driving results. Looking to bring years of experience to a challenging new role where hard work, promoting integrity, and undeniable interpersonal skills will be highly valued.
Overview
22
22
years of professional experience
Work History
SNAP Outreach NOEP Coordinator
FOOD BANK OF CENTRAL NEW YORK
09.2024 - Current
- Complete SNAP Outreach at various tabling, opportunities, Senior programs, Wellness Fairs and School District events.
- Assist with the SNAP application process and educate on guidelines for the program
- Complete informative presentations on SNAP guidelines, benefits and processes to diverse audiences
- Research and provide community resources and referrals
- Building relationships with partnering agencies and universities to encourage outreach success
- Improved operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Training Facilitator
SPECTRUM, CHARTER COMMUNICATIONS
09.2018 - 08.2023
- Deliver new hire sales training through adult learning curriculums, covering four core products and four billing systems
- Provide creative, upbeat, and effective classroom instruction for 4-5 classes per year, containing up to 25 participants
- Successfully graduating over 400 productive agents
- Create training materials for virtual and in-person facilitation
- Collected and applied data on program effectiveness through diverse methods and implementing solutions for areas of improvement and reduce learning gaps
CUSTOMER SERVICE REPRESENATIVE
TIME WARNER CABLE (CHARTER COMMUNICATIONS)
01.2015 - 09.2018
- Maintained high customer satisfaction with forward-thinking strategies focused on addressing customer needs, producing sales opportunities while resolving concerns courteously and professionally.
- Answered on average 50 customer calls daily with consistent positive interactions and strong sales results.
- Applied and modeled excellent sales and soft skills techniques while holding role and mentoring peers while remaining in top 15 percent of call center for performance.
- Strong history in successful de-escalation and customer satisfaction ratings.
SITE SUPERVISON HOME VISITOR
P.E.A.C.E Inc
05.2003 - 08.2014
- Successfully reorganized and managed childcare facility housed within chemical dependency program to Head Start and New York State standards.
- Develop scheduling for rotating staff of 7-8 staff members to achieve maximize coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Provided weekly home visits to infants, toddlers, pregnant women in areas of health, early childhood education, nutrition, employment, and social service aspects.
- Maintained accurate case file notes and performed milestone assessment on rolling caseload of 13-15 families.
Education
3 Years of Study - Human Services
CAZENOVIA COLLEGE
CAZENOVIA, NYSkills
- Facilitation of adult education strategies
- Community outreach
- Employee Development
- Content design for learning and development
- Strong Communication Skills
- Diverse instructional approaches
- Supportive learning atmosphere
- Understanding SNAP benefit regulations
Accomplishments
- First Quarter Achievement Award 2022 Charter
- Appreciation Club Winner 2020
- Charter Gold Recipient (Outstanding Employee Performance) 2018
- Completion of Professional Growth Program: Level 4 2017
- Member of Diversity and Inclusion committee
- Orchestrated an positive outreach relationship with Syracuse University, Onondaga Community College, and SUNY Oswego
Additional Information
- Webex
- Microsoft Word
- PowerPoint
- Microsoft Software Center
- Outlook
- Microsoft Office
- Excel
- Microsoft Edge
- Teams
- mRelief
- CSG Systems
- Talent Center
- CRM
- Agent OS
- Icoms
- Kronos
Timeline
SNAP Outreach NOEP Coordinator
FOOD BANK OF CENTRAL NEW YORK
09.2024 - Current
Training Facilitator
SPECTRUM, CHARTER COMMUNICATIONS
09.2018 - 08.2023
CUSTOMER SERVICE REPRESENATIVE
TIME WARNER CABLE (CHARTER COMMUNICATIONS)
01.2015 - 09.2018
SITE SUPERVISON HOME VISITOR
P.E.A.C.E Inc
05.2003 - 08.2014
3 Years of Study - Human Services
CAZENOVIA COLLEGE
Similar Profiles
Seth PetersonSeth Peterson
Agency Relations Coordinator at Food Bank Of Central New YorkAgency Relations Coordinator at Food Bank Of Central New York
Erin FioriniErin Fiorini
Bilingual Supplemental Nutrition Assistance Program (SNAP) Outreach Coordinator at Food Bank of Central New YorkBilingual Supplemental Nutrition Assistance Program (SNAP) Outreach Coordinator at Food Bank of Central New York
Lily KlingLily Kling
Volunteer at Houston Food Bank, Central Texas Food BankVolunteer at Houston Food Bank, Central Texas Food Bank
Ayden KavanaughAyden Kavanaugh
Volunteering at Play2Learn AcademyVolunteering at Play2Learn Academy
CARA ALFIERICARA ALFIERI
Cyber Incident Response Senior Consultant at HaystackIDCyber Incident Response Senior Consultant at HaystackID