JODY SMITH
Springfield,MO
Summary
Driven and decisive Human Resources Specialist; Leave of Absence Coordinator offering 3+ years of experience managing leave of absence and reasonable accommodations, to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in Americans With Disabilities Act, FMLA regulations, 50 state laws and requirements for leaves of absence based on each states criteria, staff training and development and complex problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leave of Absence Coordinator
O'Reilly Auto Corporate Office
Springfield, MO
11.2020 - Current
- Acts as a subject matter expert and resource to team members, management, and physicians regarding the leave of absence program and processes.
- Provides advice and counsel as appropriate and acts as a liaison between all parties when necessary.
- Maintains up-to-date working knowledge of relevant leave laws and company policies.
- Answers a high volume of phone calls from team members and managers regarding the Leave of Absence (LOA) program in a professional and courteous manner.
- Answer leave of absence related questions from team members with clarity while providing excellent customer service.
- Provide appropriate interpretation and direction concerning company policy and federal, state, and local leave law in a professional, courteous, and timely manner.
- Manage all steps for a leave of absence case including determining leave eligibility, sending appropriate and accurate correspondence related to a leave request, ensuring appropriate documentation is received in a timely manner, sending follow-up letters if documentation is not received or is insufficient, and creating and sending communication when a leave of absence is set to expire.
- Evaluates documentation received from health care providers to designate leave, return team members to work, and obtain clarification when needed from health care providers.
- Maintains regular contact with team members, management, health care providers, and other key stakeholders regarding progress and status of leave; assists in the resolution of any challenges related to a leave of absence request.
- Prepares meaningful, concise, and accurate correspondence for all leave of absence cases.
- Coordinates and prioritizes prompt action and attention to detail in documentation and data management for multiple leave cases.
- Maintains case management system and processes status changes to ensure accuracy of leave records.
- Actively monitor case load volume to ensure effective and timely responses and resolution.
- Ensures all applicable leave laws are considered and applied, and coordinates with paid time off and other disability and insurance programs. • Tracks incoming notes, forms, and processes daily mail.
- Coordinate with Risk Management and the Reasonable Accommodation Request team by placing eligible team members on leave if in the event workers comp restrictions become permanent and cannot be accommodated.
- Regular and reliable attendance in the corporate office or designated work location. • Research Federal, state, local laws, regulations and ordinances to ensure compliance.
- Makes recommendations for policy and procedure changes as needed.
- Assigned projects related to human resource improvements.
Registered Medical Assistant
Mercy Fremont OBGYN
Springfield, MO
10.2017 - 08.2019
- Supervise and maintain all operations/services of the medical assistant staff within the office to include ensuring all activities are conducted in a timely/cost-effective manner and in accordance to the Mercy ways.
- Assist with interviews, staffing and other personnel decisions, to include scheduling and evaluating the work of assigned staff, orienting new staff, developing further education and holding regular staff meetings.
- Assisted physician with multiple in-office procedures, set up for sterile exams and minor gynecology procedures.
- Modify workflow process to improve performance, production and patient care. Knowledge of policies and procedures associated with clinic operations for a multi-provider office that affect the patient flow, patient care, and the revenue process.
- Trouble shoots emergent situations with computers and other devices within the office and resolve the issues when possible. • Oversee clinic supplies and inventory, maintaining the correct levels so the office doesn't run out of supplies as well as monitor for budget control.
- Triage phone calls and messages coming in through the patients MY Mercy message portal.
- Authorize patient medication refills as set by in office protocol.
- Contact and discuss patient test results with the patient as directed by the providers.
- Assist with the rescheduling of patients as needed.
- Maintain Quality Controls on all CLIA Waived labs performed within the office-Office Lab Quality Control Officer. Receive audits and survey/report findings to determine appropriate changes or corrective actions required.
- Safety Officer maintains all safety logs, educates staff on safety protocols, monitors and assures compliance and performs "mock" emergencies to keep staff prepared. Implement changes and further training as needed.
- Peer Trainer for new Medical Assistants as well as for the office for Safe Patient Handling Equipment.
- Prepare patient rooms for the day as well as close rooms at end of day.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Ability to communicate effectively, both orally and in writing, in order to meet department objectives. This included preparing reports and presenting data to various supervisor levels.
Certified Laboratory Assistant
Byrd Regional Hospital
Leesville, LA
02.2016 - 10.2017
- Assist laboratory technicians with daily function of a CLIA waived hospital laboratory.
Education
Associate of Science - Medical Assisting
Vatterott College - Berkeley
Springfield MO05-2001
High School Diploma -
Camdenton R III High School
01.1993
Skills
- Safety (10 years)
- EMR
- Inventory Management (9 years)
- Receptionist
- Office Administration
- Microsoft office (10 years)
- Microsoft Word
- Filing
- Medical Records (10 years)
- Scheduling
- Inventory Control (10 years)
- Office Applications (10 years)
- Medical Terminology (10 years)
- Recordkeeping
- Employee Relations
- Compliance Monitoring
- Microsoft Office
- Discretion and Confidentiality
- Policy Knowledge
- Multitasking
- Supervision and Leadership
- Time Management
- Written Communication
- Data Entry
- Remote Office Availability
Certification
- RMA
- CCMA Certification
- CPR Certification
Affiliations
- Car show organization, promotion and coordination.
- Canine Rescue
Accomplishments
- O'Reilly Team Member YOU ROCK! Award 5 times in the last 15 months for TEam Work and Commitmnet.
- O'REilly Team Member Shamrock Award for Team Work
References
References available upon request.
Timeline
Leave of Absence Coordinator
O'Reilly Auto Corporate Office
11.2020 - Current
Registered Medical Assistant
Mercy Fremont OBGYN
10.2017 - 08.2019
Certified Laboratory Assistant
Byrd Regional Hospital
02.2016 - 10.2017
Associate of Science - Medical Assisting
Vatterott College - Berkeley
High School Diploma -
Camdenton R III High School
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