Jody Smith
Dale City,VA
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
25
25
years of professional experience
Work History
Program Control Analyst & Sr. Executive Assistant
Northrop Grumman Technical Services
Fairfax, VA
07.1987 - 04.2012
- Demonstrated administrative management of the executive office using tact, diplomacy, exceptional problem solving, and interpersonal communication skills.
- Prepared briefings, reports, and presentations for customer and corporate reviews.
- Arranged Domestic and international travel, agendas, necessary contacts and other information for executive travel.
- Utilized SAP to create and maintain over 200 Personal Technical Agreements ensuring adequate funding throughout the life cycle of projects.
- Maintained an up-to-date database of customer information such as contact details, payment records and service agreements.
- Participated in team meetings to review project progress, provide input on strategies for improvement or discuss potential issues.
- Processed insurance billings and claims for overseas linguists.
- Managed $24,000.00 Petty Cash Imprest Fund.
- Accounts payable and accounts receivable.
- Generated and verified for accuracy annual 1099 data sent to the IRS.
Emergency Road Service Dispatcher
AAA Mid-Atlantic
Fairfax, VA
01.1997 - 12.1998
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Researched customer information using various software applications to verify coverage levels and eligibility status.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Monitored technician progress in providing service to ensure timely completion of assignments.
Education
Some College (No Degree) - Computer Programming
ECPI
RICHMONDSkills
- Proficient with Microsoft Office, Outlook, SAP
- REMOTE WORK
- Able to Take Direction
- Administrative Support
- AR/AP Invoice Processing
- Data Entry Accuracy 50 wpm
- Customer Service-Oriented
- Effective Problem Solving
- Excellent Interpersonal Abilities
- Expense Reporting
- Information Confidentiality
- Meticulous Attention to Detail
- Office Management
- Research Abilities
- Self-Starter
- Scheduling
- Spreadsheet Tracking
- Strong Multitasking Skills
- Travel Arrangements
- Research Abilities
References
References available upon request.
Timeline
Emergency Road Service Dispatcher
AAA Mid-Atlantic
01.1997 - 12.1998
Program Control Analyst & Sr. Executive Assistant
Northrop Grumman Technical Services
07.1987 - 04.2012
Some College (No Degree) - Computer Programming
ECPI
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