Jody Steele
Lebanon,NH
Summary
Experienced retail and operations leader with over 10 years of combined experience in human resources, store management, and small business ownership. Proven ability to lead high-performing teams, deliver exceptional customer experiences, and manage day-to-day operations efficiently. Strong background in staff training, merchandising, and maintaining profitable, customer-focused retail environments. Passionate about plants, community engagement, and creating welcoming shopping experiences that inspire customers to grow.
Overview
26
26
years of professional experience
Work History
Executive Team Leader of Human Resources / Store Operations
Target
Lebanon, NH
11.2019 - Current
- Provide strategic leadership in HR and operations for a high-volume retail environment.
- Partner with store leadership to drive sales, ensure staffing coverage, and maintain excellent customer service standards.
- Lead hiring, onboarding, and training of over 100 team members to promote engagement and performance.
- Support visual merchandising and seasonal transitions to optimize floor presentation and sales results.
- Manage compliance, safety programs, and store morale through strong communication and accountability.
- Developed training programs to mentor team members in customer service excellence.
- Executed performance reviews, providing constructive feedback and setting development plans.
- Established performance metrics for continuous improvement initiatives across various departments within the organization.
- Identified trends and assessed opportunities to improve processes and execution.
Store Manager
The Company of Flowers
Keene
02.2019 - 02.2020
- Oversaw daily operations, sales, and customer engagement in a boutique floral and gift shop.
- Managed inventory, vendor orders, and seasonal displays aligned with customer trends.
- Trained and supervised staff to provide personalized service and product expertise.
- Drove repeat business through exceptional customer experiences and attention to detail.
Owner / Operator, Residential & Commercial Cleaning Business
Self-Employed
Lebanon
01.2000 - 01.2008
- Founded and operated a successful cleaning company serving homes and small offices.
- Recruited and managed employees, maintained quality standards, and handled all client communications.
- Built a loyal customer base through reliability, professionalism, and superior service.
- Managed daily operations, ensuring efficient workflow and resource allocation.
- Consulted with customers to assess needs and propose optimal solutions.
Installer, Modular Furniture Systems
Independent Subcontractor
01.2000 - 01.2001
- Installed modular office furniture for corporate clients, ensuring precision and timely project completion.
- Collaborated with contractors and site managers to ensure client satisfaction and adherence to plans.
Education
Skills
- Retail & Store Operations
- Merchandising & Inventory Management
- Team Leadership & Training
- Customer Service Excellence
- Sales Growth & Performance Metrics
- Vendor & Supply Coordination
- HR & Staff Development
- Budgeting & Scheduling
- Seasonal Displays & Product Presentation
Timeline
Executive Team Leader of Human Resources / Store Operations
Target
11.2019 - Current
Store Manager
The Company of Flowers
02.2019 - 02.2020
Owner / Operator, Residential & Commercial Cleaning Business
Self-Employed
01.2000 - 01.2008
Installer, Modular Furniture Systems
Independent Subcontractor
01.2000 - 01.2001