Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline

Jody Struthers

Pineville,MO
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Team-oriented IT professional with 27 years of experience leading projects in addition to design, testing and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors. Retired at 55 in January of 2023, but sorely miss being part of a team working towards a goal. Authorized to work in the US for any employer without sponsorship.

Overview

27
27
years of professional experience

Work History

System Engineer II

UMB Financial Corporation
Kansas City, USA
06.2014 - 01.2023
  • Systems supported: PeopleSoft, Oracle Hyperion/Essbase, Oracle OBIEE and Power BI
  • Proficient in SQL (Sybase, Oracle and MS SQL Server)
  • Middleware expertise related to IBM Websphere and Weblogic
  • Experience integrating software packages with security and load balancing using Apache/BIG IP-F5/Active Directory and LDAP
  • Created scripts to automate day-to-day system administration activities using bat/bash scripting
  • Monitored server performance metrics such as CPU utilization, memory usage using various tools (i.e. Splunk, SCOM, custom scripting)
  • Analyzed system logs to identify potential issues or bottlenecks in order to take corrective action in a timely manner.
  • Resolved escalated incidents related to hardware, software, network and storage related issues and established preventive measures for future occurrences
  • Conducted regular maintenance checks on all systems and applied necessary patches or hotfixes when needed.
  • Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems.
  • Produced and maintained accurate design documentation.
  • Engaged with upper management regularly with reports on project status, activities and achievements.
  • Analyzed customer and stakeholder needs, generated requirements, performed functional analyses and implemented requirements management plans.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout project.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Modified project plans when needed to better align with organizational objectives.

Developer/Project Manager/System And Business Analyst

Blue Cross Blue Shield Of Kansas City
Kansas City, USA
06.2000 - 02.2014
  • I held many different roles during my time at BCBSKC ranging from System Administrator, Team Lead, COBOL developer/tester, TriZetto Facets HealthCare system SME with focus on EDI and Subscriber/Claim adjudication components
  • Wrote stored procedures and ad-hoc SQL required for data research as well as reporting
  • Resolved customer issues related to software applications and developed solutions to address them.
  • Written detailed documentation outlining system architecture, design decisions, and coding conventions used in the project.
  • Established best practices for coding standards within a team environment.
  • Collaborated closely with team members to keep projects on track and meet anticipated deadlines.
  • Served as Project Manager, System and Business Analyst as well as trainer and business liaison
  • Managed small to medium projects which required proficiency in MS Office/Project, held kick-off meetings, weekly status meetings with team and executive stakeholders
  • Reported Status/Issues/Risks to stakeholders and the Project Management Office
  • Fostered a cohesive team environment by dealing with disagreements in a diplomatic and constructive manner
  • Managed hours, timelines, budgets and reporting
  • Participated in the project close out audit ensuring that all appropriate documentation and approvals were present
  • Dealt with remote workers as well as managed vendor relations and integrations
  • Managed timeline/issues/risks/resources in Daptiv
  • ITIL knowledge and assisted with setting up a Process Asset Library complete with templates and standard operating procedures
  • Ability to manage multiple projects and various other support activities concurrently
  • Business analysis to ensure all business users requests were met and incorporated into project as well as fact finding for gap analysis by research through code, documentation and interviews.

Programmer Analyst II

ITS, Inc
Johnston, IA
10.1995 - 06.2000
  • Mainframe Assembler programmer for a regional debit/credit card processing facility with 99.99% uptime
  • Performed regression and performance tests for updated systems.
  • Mentored newly hired employees, prepared for project tasks and trained on unfamiliar systems.
  • Managed projects from inception to deployment
  • Worked on the TPF (Transaction Processing Facility) system that is primarily used by the airline industry and Visa due to the speed and ability to handle large volume of transactions
  • Worked on the Foreign Switch team which handled the implementation of the Visa and MasterCard debit cards when they were first introduced in 1995.

Education

AAS in Computer Programming -

Des Moines Area Community College
05.1996
  • Two semesters on President's list and multiple semesters on Dean's List

Skills

  • Peoplesoft, Hyperion Planning, Essbase, OBIEE, Informatica, Power BI, Weblogic, SQL, COBOL, Bat/Bash Scripting, Linux/Windows platforms, Service Now
  • Technical Support
  • Project Management
  • Technical Documentation
  • Team Management
  • Business Analysis
  • System Analysis
  • Technical Analysis
  • Impact Assessment
  • Staff Training and Mentoring
  • Cross-Functional Collaboration
  • Disaster Recovery
  • Hardware and Software Installation
  • Vendor/Partner Relationships
  • Project Planning
  • Strategic Planning
  • Systems Implementation
  • Data Analysis
  • Building Applications

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

System Engineer II - UMB Financial Corporation
06.2014 - 01.2023
Developer/Project Manager/System And Business Analyst - Blue Cross Blue Shield Of Kansas City
06.2000 - 02.2014
Programmer Analyst II - ITS, Inc
10.1995 - 06.2000
Des Moines Area Community College - AAS in Computer Programming,

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Jody Struthers