Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody Thompson

Taylorville,IL

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

32
32
years of professional experience

Work History

Restaurant General Manager

KFC Restaurant
08.1993 - Current

  • Learns operational procedures and safety protocols in high-volume restaurant environment.
  • Assists in managing daily operations and staff scheduling to ensure efficient service delivery.
  • Supports inventory management processes, including stock counting and ordering supplies as needed.
  • Observes and implements customer service best practices to enhance guest satisfaction levels.
  • Adapts quickly to new systems for point-of-sale transactions and order processing efficiency.
  • Collaborates with kitchen staff to maintain quality standards during peak service times.
  • Provides feedback on employee performance to help identify areas for improvement and training needs.
  • Engages with customers to gather insights and improve overall dining experience through active listening.
  • Manages all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively manages labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively manages payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviews, selects, trains, and supervises staff.
  • Addresses customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Develops and maintains a strong team of motivated staff by providing ongoing training and development opportunities.
  • Meets, greets, and encourages feedback from customers and uses feedback to implement positive changes within restaurant.
  • Maintains open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculates inventory and orders appropriate supplies.
  • Sets clear expectations and creates positive working environment for employees.
  • Promotes positive atmosphere and goes above and beyond to guarantee each customer receives exceptional food and service.
  • Implements efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implements new employee onboarding processes, providing comprehensive training that promotes retention and a strong understanding of company culture.
  • Reduces employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversees balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducts health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhances customer satisfaction through consistent delivery of high-quality food and service.
  • Identifies problems, conducts troubleshooting and sees repair or maintenance support to keep restaurant equipment operational.
  • Ensures compliance with all health department regulations as well as company policies and procedures.
  • Purchases adequate quantities of food, beverages, equipment, and supplies.
  • Deliveres in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verifies accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Reviews pricing and orders food ingredients, kitchen appliances, and supplies.
  • Coordinates special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversees facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluates performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintains facility and grounds to present positive image.
  • Conducts regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Launches new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Prepares restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzes variances and implements corrective actions to increase average meal checks and customer visits.
  • Negotiates with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Establishes relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Collaborates with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
  • Streamlines operational processes to improve overall efficiency without compromising service or product quality.
  • Ensures compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitors inventory of supplies and purchased orders to maintain adequate stock levels.
  • Develops, implements, and manages business plans to promote profitable food and beverage sales.
  • Tracks daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identifies problem situations and skillfully resolves incidents to satisfaction of involved parties.
  • Reconciles cash and credit card transactions to maintain accurate records.
  • Manages staff schedules and maintained adequate coverage for all shifts.
  • Handles escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversees food preparation and monitored safety protocols.
  • Implements effective inventory control systems to reduce food spoilage and waste.
  • Maintains kitchen cleanliness and sanitation through correct procedures and schedules cleaning of surfaces and equipment.
  • Trains staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Keeps facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivates staff to perform at peak efficiency and quality.
  • Enhances financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzes sales data to identify trends and adjust purchasing decisions accordingly.
  • Verifies prepared food met standards for quality and quantity before serving to customers.
  • Monitors and adjusts pricing, discounts and promotions to maximize profitability.
  • Maximizes quality assurance by completing frequent line checks.
  • Purchases food and cultivated strong vendor relationships.
  • Maintains effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspects equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduces inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduces health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Taylorville High School
Taylorville

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Hiring decisions
  • Labor management
  • Customer engagement

Timeline

Restaurant General Manager

KFC Restaurant
08.1993 - Current

Taylorville High School

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