JODY VANDEN HEUVEL

• Resolved problems, improved operations, and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Coordinated daily functions to achieve optimal efficiency, consistency, and quality in food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Collaborated with patients experiencing developmental and mental disabilities.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
• Adhered to safety protocols by promptly addressing spills or other potential hazards in the dining area.
• Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
• Offered personalized menu recommendations based on guests'' preferences or dietary restrictions.
• Proactively addressed potential issues before they escalated by staying attentive to guests'' needs throughout their visit.
• Maintained clean and organized dining areas, upholding the restaurant''s high standards for cleanliness and aesthetics.
• Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
• Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
• Demonstrated expert knowledge of menu items by answering customer inquiries thoroughly and accurately.
• Handled cash transactions accurately and responsibly when required.
• Served as a liaison between front-of-house and back-of-house staff for seamless communication during busy shifts.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.