Summary
Overview
Work History
Education
Skills
Timeline
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Jody Wade

Silsbee,TX

Summary

Proven administrative professional with a track record of enhancing office operations and customer satisfaction at Abundant Life UPC. Expert in data entry and customer service, adept at improving client relations and streamlining procedures. Demonstrated ability to manage high-volume tasks with efficiency, boosting office productivity significantly.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Abundant Life UPC
10.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Front Desk Receptionist

Silsbee Family Medicine
03.2018 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected balances and copays, verified insurance.

Front Desk Receptionist

AFC Urgent Care
01.2017 - 03.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt response
  • Collected copays and payment
  • Verification of insurance

Education

Healthcare Administration -

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Verification of insurance
  • Copays and payment

Timeline

Administrative Assistant

Abundant Life UPC
10.2018 - Current

Front Desk Receptionist

Silsbee Family Medicine
03.2018 - 07.2022

Front Desk Receptionist

AFC Urgent Care
01.2017 - 03.2018

Healthcare Administration -

University of Phoenix

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