Jody Wightman
Muskegon,MI
Summary
Dedicated business professional who truly enjoys working with the public with a team-building history of exceeding store goals utilizing consistent, organized practices and one-on-one time with team members. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CLUB Membership Manager
Bass Pro Shops
07.2018 - 09.2023
- Implemented onboarding program for new members to facilitate smooth integration with average employee count of 150-190.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Negotiated partnerships with external vendors to offer exclusive promotions, developed off-site events for 25% increase in members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention via excellent communication skills
General Manager
Books-A-Million
06.2013 - 07.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions with consistent 97% compliance.
- Monitored financial performance, controlled expenses to provide financial stability and long-term growth, 5% sales growth.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Big Lots Stores, Inc.
06.2011 - 06.2013
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruited, interviewed and hired employees to promote positive feedback and engagement.
General Manager
Borders Books, Music & Cafe
09.1995 - 06.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. GM Field Trainer
- Recruited, hired, and trained 75 employees, all positions.
- Cultivated relationships with customers, vendors, and partners to ensure long-term loyalty with 3-6% increases each year
- Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Applied Science - Education
Lake Michigan College
Benton Harbor, MI05.1983
Skills
- Event planning support
- Emergency Response
- Brand Awareness
- Team Development
- Team Leadership
- Customer Service
- Customer Relationship Management
- Work Planning and Prioritization
- Membership Acquisition
Certification
Certified Diversity Trainer - Army and Air Force Exchange Service
Red Cross Community First Aid Instructor, Professional Rescue Instructor
Certified General Manager Field Trainer, Borders Group, Inc
Timeline
CLUB Membership Manager
Bass Pro Shops
07.2018 - 09.2023
General Manager
Books-A-Million
06.2013 - 07.2018
Assistant Manager
Big Lots Stores, Inc.
06.2011 - 06.2013
General Manager
Borders Books, Music & Cafe
09.1995 - 06.2013
Associate of Applied Science - Education
Lake Michigan College