Jody Wilson
Oklahoma City,OK
Summary
I am a dental professional with 24 years of experience in all aspects of dentistry, from assisting to managing two orthodontic practices simultaneously and several general offices. I have taught dental assisting in Victoria at the Vandelay campus. I enjoy being in dentistry and learn something new from each patient and procedure. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
Lumio Dental
10.2023 - Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 15%
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Prepared reports on office expenses, budget variances, and operational performance for senior management review.
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
Dental Office Manager
MB2 Dental
03.2020 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Assistant
Dental Depot
04.2019 - 03.2020
- Sterilized rooms and prepped equipment and instruments for 130 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Dr Kirby Garrett
04.2018 - 04.2019
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Assistant Manager Duties
Dr. Lisa Heinrich-Null
10.2015 - 04.2017
- To include insurance verification, breakdowns and filing claims. Being responsible for keeping the schedule full and workable. All front office duties.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Office Manager/ Office Manager
Dental Depot
08.2007 - 11.2014
- Started as an assistant and was promoted to assistant office manager and then managed two of their orthodontic practices simultaneously.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
R. Rubin, Oral and Maxillofacial Surgeon
Dr. Frederick
05.2004 - 08.2007
- Surgical assistant in office and hospital settings.
- Managed anesthesia administration during surgeries with great attention to detail, ensuring patient comfort throughout procedures.
- Collaborated with a multidisciplinary team to provide comprehensive care for complex cases, resulting in better treatment plans.
- Conducted regular follow-up appointments with patients to monitor progress and address any complications or concerns, further improving long-term treatment results.
- Improved patient outcomes by performing precise oral and maxillofacial surgeries.
- Reduced recovery times for patients through the implementation of advanced surgical techniques and technologies.
- Performed emergency surgeries as needed, quickly addressing life-threatening conditions while maintaining exceptional surgical precision.
Temporary position while his assistant finished maternity leave
Dr. J.D
12.2003 - 01.2004
- Dental assistant
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
Education
Certificate -
Oklahoma Health Academy
10.2003
High School Diploma - undefined
Smackover High School
05.1997
National Certification - Dental Assisting
Dental Assisting National Boards
03-2020
Skills
- Dentrix
- English
- Scheduling
- Sterilization
- CPR
- Customer Care
- TRIMMING (10 years)
- Administrative experience
- Dental Assistant
- Dental assisting
- Receptionist
- Infection control
- Office management
- Customer Service
- Computer literacy
- Dental
- Eaglesoft
- Customer Support
- Call Center
- Word
- CLAIMS (10 years)
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- PEDIATRIC (10 years)
- CSR
- Inventory
- FILING (10 years)
- Customer service
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of billing and accounting.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of collections.
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 30% within one year.
- Investigated, identified and reconciled account discrepancies totaling $200000 in company savings.
Certification
- Texas state certified RDA and N2O licensed Present
- Oklahoma license
- Driver's License
- Certified Notary Public
- First Aid Certification
- Registered Dental Assistant
- Certified Dental Assistant
- CDA RDA
- Danb certified
- CPR Certification
Timeline
Office Manager
Lumio Dental
10.2023 - Current
Dental Office Manager
MB2 Dental
03.2020 - 10.2023
Dental Assistant
Dental Depot
04.2019 - 03.2020
Dental Assistant
Dr Kirby Garrett
04.2018 - 04.2019
Assistant Manager Duties
Dr. Lisa Heinrich-Null
10.2015 - 04.2017
Assistant Office Manager/ Office Manager
Dental Depot
08.2007 - 11.2014
R. Rubin, Oral and Maxillofacial Surgeon
Dr. Frederick
05.2004 - 08.2007
Temporary position while his assistant finished maternity leave
Dr. J.D
12.2003 - 01.2004
High School Diploma - undefined
Smackover High School
Certificate -
Oklahoma Health Academy
National Certification - Dental Assisting
Dental Assisting National Boards
Additional Information
- SKILLS AND TRAINING
- My skills range from pediatric care and education to very intense oral surgery. I am extremely proficient at x-rays, coronal polishing, impressions of all types. Preparing patients and supplies, pouring and trimming models, preparing medications for sedation, monitoring vital signs, and all front office duties including filing insurance claims and working denials.
Similar Profiles
Chelsea FrauenbergerChelsea Frauenberger
Pediatric Dental Assistant at Lumio DentalPediatric Dental Assistant at Lumio Dental
Alissa SweedenAlissa Sweeden
Orthodontic Assistant at Lumio DentalOrthodontic Assistant at Lumio Dental
Nina CotoNina Coto
General Dentist at Lumio DentalGeneral Dentist at Lumio Dental
Kaylynn NormandKaylynn Normand
Phlebotomist-PSR II at Diagnostic Laboratories of OklahomaPhlebotomist-PSR II at Diagnostic Laboratories of Oklahoma
Ahlysha JohnsonAhlysha Johnson
Customer Support Specialist at Driveline Retail MerchandisingCustomer Support Specialist at Driveline Retail Merchandising