Jody Wolff~Leven
Downers Grove
Summary
Senior Executive Administrative Assistant with extensive experience in managing C-suite operations and ensuring data integrity. Expertise in travel logistics and executive communication, providing high-quality support consistently. Developed training programs that streamline onboarding processes, improving team collaboration and service excellence.
Overview
38
38
years of professional experience
Work History
Senior Executive Administrative Assistant
Follett Higher Education
Westchester
2020.01 - Current
- Managing and supporting 11 C-suite executives.
- Handling NDAs and Contracts with strict confidentiality.
- Maintaining the company's database of the History of the stores, for financial and course Material ordering.
- Daily calendars, travel, expenses, and operational support.
- Handling Board of Directors: deck and Travel arrangements for Quarterly meetings.
- I maintain a high level of confidentiality for discussions and information.
- Coordinating Senior-Level Meetings. Arrange hotel pricing and meeting requirements, as well as food and transportation.
- Making sure that all presentation equipment is running correctly.
- Handling Travel and Hotel for New Hire Candidates.
- On Boarding/Off Boarding.
Administrative Assistant to COO and Vice President of Transitions
Follett Higher Education Group
Westchester
2002.01 - 2020.01
- Created and updated operational manuals for opening and closing locations, ensuring procedural accuracy.
- Co-developed training manual for New Store Managers, streamlining onboarding processes.
- Coordinated weekly schedules and travel arrangements for Transitions team activities.
- Organized and facilitated Transition meetings, managing logistics and presentations.
- Reviewed expense reports and billing issues prior to Vice President of Operations' approval.
- Maintained Store Database and SAN numbers to ensure data integrity.
- Received outstanding performance reviews, highlighting work volume, accuracy, and commitment to service excellence.
- Resolved customer complaints effectively, contributing to improved satisfaction.
Sales & Marketing Coordinator
Connector Service Corporation
Franklin Park
2000.01 - 2002.01
- Compiled daily, weekly, and monthly reports.
- Administered marketing and customer surveys, including commissions for Sales Representatives.
- Managed international and local trade shows.
- Set up sales database and customer information.
- Planned customer-sponsored events.
- Set up reporting procedures for outside sales reps.
- Assisted in website and newsletter design.
- Set up weekly conference calls and a contact database for Customer Service.
District Sales Secretary/Assistant to Terminal Manager
American Freightways
Bensenville
1996.01 - 2000.01
- Compiling reports.
- Supporting the Account Manager.
- Creating an Expense Report database.
- Handling Rate Quotes and Tariffs.
- Correspondence for Account Managers and District Sales Managers.
- Setting up interviews and meetings, organizing company events.
- Compiling presentations.
- Updating employee files and payroll.
Customer Service/OS & D
American Freightways
Bensenville
1994.01 - 1996.01
- I have over 300 interactions with internal and external customers.
- Managed order accuracy and resolved issues.
- Communicated with drivers and dispatch, planned routes, and reviewed delivery receipts.
- Provided training and guidance to employees.
- Managed overdue accounts for the Bensenville Customer Center.
- Handled returns and managed transportation duties and charges.
- Scheduled driver appointments and ensured compliant driver logs according to IDOT regulations.
Customer Service
Dry Storage Transportation
Melrose Park
1988.01 - 1994.01
- Established sales and cost reports to resolve a major audit problem.
- Maintained ongoing file security for Department of Transportation audits.
- Created a billing process for shippers and consignees.
- Installed, upgraded, and configured rates to minimize manual procedures.
- Interacted with 100+ internal and external customers to assess expectations and needs.
- Provided training for new hires and existing employees.
- Set up a rating program for the cigarette companies.
- Handled overages, shortages, and damage claims.
- Managed returns or followed proper procedures to destroy products due to damage.
- Worked with OSHA on hazardous spills and deliveries.
- Covered for the receptionist when on vacation or out ill.
Education
Bachelor of Science - Criminal Justice
Lewis University
Romeoville, ILSkills
- Calendar management and travel coordination
- Document preparation and expense reporting
- Data integrity and confidentiality
- Problem solving and organizational skills
- Multitasking and time management
- Human resources support and customer service orientation
- Executive communication and team collaboration
- Attention to detail and discretion
Professional Contacts
- Todd Litzsinger, Follett Higher Education, 847-271-6000
- Kieran Keenan, Follett Higher Education, 630-747-0631
- Jennifer Hatton, Follett Higher Education, 708-250-6199
- Al Bucher, American Freightways, 715-615-2929
Timeline
Senior Executive Administrative Assistant
Follett Higher Education
2020.01 - Current
Administrative Assistant to COO and Vice President of Transitions
Follett Higher Education Group
2002.01 - 2020.01
Sales & Marketing Coordinator
Connector Service Corporation
2000.01 - 2002.01
District Sales Secretary/Assistant to Terminal Manager
American Freightways
1996.01 - 2000.01
Customer Service/OS & D
American Freightways
1994.01 - 1996.01
Customer Service
Dry Storage Transportation
1988.01 - 1994.01
Bachelor of Science - Criminal Justice
Lewis University