Summary
Overview
Work History
Education
Skills
Professional Contacts
Timeline
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Jody Wolff~Leven

Downers Grove

Summary

Senior Executive Administrative Assistant with extensive experience in managing C-suite operations and ensuring data integrity. Expertise in travel logistics and executive communication, providing high-quality support consistently. Developed training programs that streamline onboarding processes, improving team collaboration and service excellence.

Overview

38
38
years of professional experience

Work History

Senior Executive Administrative Assistant

Follett Higher Education
Westchester
01.2020 - Current
  • Managing and supporting 11 C-suite executives.
  • Handling NDAs and Contracts with strict confidentiality.
  • Maintaining the company's database of the History of the stores, for financial and course Material ordering.
  • Daily calendars, travel, expenses, and operational support.
  • Handling Board of Directors: deck and Travel arrangements for Quarterly meetings.
  • I maintain a high level of confidentiality for discussions and information.
  • Coordinating Senior-Level Meetings. Arrange hotel pricing and meeting requirements, as well as food and transportation.
  • Making sure that all presentation equipment is running correctly.
  • Handling Travel and Hotel for New Hire Candidates.
  • On Boarding/Off Boarding.

Administrative Assistant to COO and Vice President of Transitions

Follett Higher Education Group
Westchester
01.2002 - 01.2020
  • Created and updated operational manuals for opening and closing locations, ensuring procedural accuracy.
  • Co-developed training manual for New Store Managers, streamlining onboarding processes.
  • Coordinated weekly schedules and travel arrangements for Transitions team activities.
  • Organized and facilitated Transition meetings, managing logistics and presentations.
  • Reviewed expense reports and billing issues prior to Vice President of Operations' approval.
  • Maintained Store Database and SAN numbers to ensure data integrity.
  • Received outstanding performance reviews, highlighting work volume, accuracy, and commitment to service excellence.
  • Resolved customer complaints effectively, contributing to improved satisfaction.

Sales & Marketing Coordinator

Connector Service Corporation
Franklin Park
01.2000 - 01.2002
  • Compiled daily, weekly, and monthly reports.
  • Administered marketing and customer surveys, including commissions for Sales Representatives.
  • Managed international and local trade shows.
  • Set up sales database and customer information.
  • Planned customer-sponsored events.
  • Set up reporting procedures for outside sales reps.
  • Assisted in website and newsletter design.
  • Set up weekly conference calls and a contact database for Customer Service.

District Sales Secretary/Assistant to Terminal Manager

American Freightways
Bensenville
01.1996 - 01.2000
  • Compiling reports.
  • Supporting the Account Manager.
  • Creating an Expense Report database.
  • Handling Rate Quotes and Tariffs.
  • Correspondence for Account Managers and District Sales Managers.
  • Setting up interviews and meetings, organizing company events.
  • Compiling presentations.
  • Updating employee files and payroll.

Customer Service/OS & D

American Freightways
Bensenville
01.1994 - 01.1996
  • I have over 300 interactions with internal and external customers.
  • Managed order accuracy and resolved issues.
  • Communicated with drivers and dispatch, planned routes, and reviewed delivery receipts.
  • Provided training and guidance to employees.
  • Managed overdue accounts for the Bensenville Customer Center.
  • Handled returns and managed transportation duties and charges.
  • Scheduled driver appointments and ensured compliant driver logs according to IDOT regulations.

Customer Service

Dry Storage Transportation
Melrose Park
01.1988 - 01.1994
  • Established sales and cost reports to resolve a major audit problem.
  • Maintained ongoing file security for Department of Transportation audits.
  • Created a billing process for shippers and consignees.
  • Installed, upgraded, and configured rates to minimize manual procedures.
  • Interacted with 100+ internal and external customers to assess expectations and needs.
  • Provided training for new hires and existing employees.
  • Set up a rating program for the cigarette companies.
  • Handled overages, shortages, and damage claims.
  • Managed returns or followed proper procedures to destroy products due to damage.
  • Worked with OSHA on hazardous spills and deliveries.
  • Covered for the receptionist when on vacation or out ill.

Education

Bachelor of Science - Criminal Justice

Lewis University
Romeoville, IL

Skills

  • Calendar management and travel coordination
  • Document preparation and expense reporting
  • Data integrity and confidentiality
  • Problem solving and organizational skills
  • Multitasking and time management
  • Human resources support and customer service orientation
  • Executive communication and team collaboration
  • Attention to detail and discretion

Professional Contacts

  • Todd Litzsinger, Follett Higher Education, 847-271-6000
  • Kieran Keenan, Follett Higher Education, 630-747-0631
  • Jennifer Hatton, Follett Higher Education, 708-250-6199
  • Al Bucher, American Freightways, 715-615-2929

Timeline

Senior Executive Administrative Assistant

Follett Higher Education
01.2020 - Current

Administrative Assistant to COO and Vice President of Transitions

Follett Higher Education Group
01.2002 - 01.2020

Sales & Marketing Coordinator

Connector Service Corporation
01.2000 - 01.2002

District Sales Secretary/Assistant to Terminal Manager

American Freightways
01.1996 - 01.2000

Customer Service/OS & D

American Freightways
01.1994 - 01.1996

Customer Service

Dry Storage Transportation
01.1988 - 01.1994

Bachelor of Science - Criminal Justice

Lewis University

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