Jody Wos

Morristown,N.J.

Summary

I am highly organized so that multi-tasking is a challenge and an opportunity and not an obstacle. I manage time efficiently and effectively. I have strong leadership, administrative and computer skills. Listening and communicating are one of my strengths which I believe are essential in a professional work environment. I am a highly motivated, outgoing, detailed oriented person who can work in a "fast-paced" environment. I pride myself on a strong commitment to professional etiquette. I am capable and willing to go above and beyond to achieve expectations and goals.

Work History

Receptionist - Manager

Tower of London Hair Boutique LLC

Prepares weekly schedules and time-sheets
Processes payroll in accordance with company procedures
Responsible for ordering all supplies and products as needed
Coordinates vacation time off and weekly work schedules
Responsible for the client appointment book of approximately 500 clients per month
Handles all payments of company bills including vendors
Coordinates company meetings with employees that the state compliance requirements are being followed
Keeps records and updates all employee personnel files
Sets up interview for new hires and participates in the hiring process and decision
Manages high volume of calls to set up appointments
Attend monthly local business meetings to brainstorm ideas to improve business
Send out personal letters with gift cards to new residences in town to come into the business
Attend town meetings at the Morristown Partnership to get updates on new happenings in town and what new events are going on to improve business in town.

Select Customer New Business Team Leader

HartFOrd Insurance Company

Provided managers with team quality reports
Monitored and assigned workflows throughout the team to assure deadlines were met
Distributed daily incoming work to the team and across our department resources
Managed all time off requests and resolved conflicts among team members to make sure we are covered in the department to complete workflow
Made recommendations to improve team efficiency
Weekly reports to manager regarding the outstanding items that need to be completed not only in our immediate department but also in our counterpart's team
Coached 12 team members in areas needed to improve quality, quantity and improvements to work as a team to reach goals
Coordinated with remote manager and team members meetings to implement changes in procedures and open communication for suggestions on how to improve
Encourage and promote a positive team environment and coaching any team member in areas that need improvement
Responsible for setting up hours at month end to work late to reach our month end goals
Provided superior customer service and developed an excellent working relationship with producers to complete requests in a timely manner
Provided managers with team quality reports.

Select Customer New Business Account Executive

HartFOrd Insurance Company

Underwrite new business and support marketing decisions that are consistent with business unit growth and retention goals
Review and assess insurance applications for accuracy, completeness and acceptability within underwriting guidelines
If underwriting authority exceeded, referral to executive underwriter was given
Meets or exceeds time service, quality and customer service expectations as defined by management; ensures timely responses to internal and external customers submitted via phone, email and workflow systems
Maintains positive relationships with current producers with significant amount of communication and inquiries regarding lines of business
Manage workflow daily and meet quality standards
Maintain timely sales and service goals as outlined by the Select Customer Manager
Order and follow up on inspection reports
Review all Motor Vehicle reports and address any issues with the agent
Review modifications for W.C
Policies.

Education

High School Diploma -

Hopatcong High School

New Jersey

06.1973

Skills

Greeting and Seating Clients
Strong leadership

Inventory management
Computer proficiency

Timeline

Receptionist - Manager

Tower of London Hair Boutique LLC

Select Customer New Business Team Leader

HartFOrd Insurance Company

Select Customer New Business Account Executive

HartFOrd Insurance Company

High School Diploma -

Hopatcong High School

Jody Wos

Summary

Work History

Receptionist - Manager

Select Customer New Business Team Leader

Select Customer New Business Account Executive

Education

High School Diploma -

Skills

Timeline

Receptionist - Manager

Select Customer New Business Team Leader

Select Customer New Business Account Executive

High School Diploma -

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