Hi, I’m
Jodyann Harris
Troutman,NC
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
years of professional experience
Work History
MSC Industrial Supply Co.
Collections / AR Team Lead
10.2004 - Current
Job overview
- Performed timekeeping & general HR functions for 10+ directly reporting employees
- Served as a member of team responsible for leading the implementation of SAP from AS400/JDE
- Provided coaching and mentoring to a team of 23+ associates and was directly responsible for the success of 10 associates
- Performed payroll/timekeeping, as well as attendance programs for these employees
- Made collections calls daily from assigned portfolio
- Answered incoming calls for designated team, and ensured all calls are handled properly
- Documented conversations in accounts, as well as 'promise to pay' details and enter disputes
- Addressed missing invoices, tax, and freight issues accordingly
- Addressed performance issues by completing performance reviews and addressing per company guidelines
- Oversaw and assigned daily lockbox bank reconciliation, as well as customer account reconciliation
- Entered manual journal entries for reconciliation
- Addressed escalations for customers inquiring regarding AR or collections
- Completed SAP/US Bank system upgrade projects
- Managed Lockbox exception/rework and credit card workflow
- Addressed credit processing issues with bank and credit card processors
- Utilized MS Excel, SAP, Oracle, ASI, AS400, among others, to complete tasks
- Identified and resolved various processing errors, with the assistance of IT Analysts
- Successfully reduced waste and increased productivity as co-leader of a Lean Event for the Cash Application Process
- Learned back-end of the JDE and SAP finance systems to help identify errors and work with IT to solve issues to ensure successful future processing
- Designated liaison for Financial Reporting tasks to manually enter missing transactions to reconcile for Wall Street announcement
- Responsible for timekeeping, performance reviews, training, mentoring, and overall success of 25+ associates on the AR team
Education
American Inter Continental University
Bachelor from Business Administration
Suffolk Community College
Associates from Accounting
Skills
- SAP
- JDE
- AS400
- Oracle
- ASI
- Excel
- Power point
- MS Office
- Attention to detail
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Mentoring
- Complex Problem-solving
- Analytical thinking
- Change management
- Employee training
- Task delegation
- Deadline management
- Workflow management
- Active listening
- Organizational skills
- Multitasking Abilities
- Decision-making
- Task prioritization
- Staff training
- Employee evaluation
Accomplishments
- Successfully reduced waste and increased productivity as co-leader of a Lean Event for the Cash Application Process.
- Learned back-end of the JDE and SAP finance systems to help identify errors and work with IT to solve issues to ensure successful future processing.
- Designated liaison for Financial Reporting tasks to manually enter missing transactions to reconcile for Wall Street announcement.
- Responsible for timekeeping, performance reviews, training, mentoring, and overall success of 25+ associates on the AR team.
Timeline
Collections / AR Team Lead
MSC Industrial Supply Co.
10.2004 - Current
Suffolk Community College
Associates from Accounting
American Inter Continental University
Bachelor from Business Administration