JODYE RANDALL
BRANDON ,FLORIDA
Summary
Detail-oriented Compliance Analyst with strong experience in data verification, documentation review, and quality assurance. Adept at identifying errors, ensuring regulatory accuracy, and maintaining high standards of performance. Skilled in reviewing complex reports, auditing case files, and supporting process improvements. Known for accuracy, integrity , and delivering timely results in fast-paced, deadline-driven environments. Proven background in training and mentoring new underwriters on procedural protocols,policies,and strategies for success,dedication to enhancing team productivity and facilitating goal attainment. Demonstrated expertise in reducing risky policies and enhancing company profitability through robust decision-making,critical thinking,and adept conflict management skills. Supervise and manage designated assets within the loan portfolio related to TITLE XVII, ensuring effective oversight and compliance with established guidelines.
Overview
24
24
years of professional experience
Work History
STOCK ASSOCIATE
KOHLS DEPARTMENT STORE
11.2021 - 12.2021
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Compliance Analyst
CITIGROUP
04.2021 - 09.2025
- Reviewed, audited, and verified case files to ensure accuracy and adherence to internal policies and federal compliance standards.
- Identified documentation errors, inconsistencies, and missing information; collaborated with teams to correct and resubmit.
- Ensured timely processing of files while maintaining strict confidentiality and data integrity.
- Supported training efforts by documenting process updates and assisting with policy clarifications.
- Investigated and addressed system issues to enhance usability and improve functionality.
COMPLIANCE ANALYST
TRELIANT USAA
02.2020 - 02.2021
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
- Conducted data review and followed standard practices to find solutions.
- Identified and resolved variances to bring products in line with requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
COMPLIANCE ANALYST
RADIAN GROUP
01.2020 - 11.2020
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions
- Met with customers, agents and brokers to negotiate coverage, price and service delivery
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Determined and documented loan conditions and communicated requirements and decisions
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process
- Reviewed audit and monitoring reports related to consumer and client activities.
- Managed compliance product and service reseller review program, including development of policies and procedures.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Counseled committees and department heads regarding compliance risks and standards.
SENIOR FAMILY SERVICE COUNSELOR
DRUID RIDGE CEMETERY
07.2017 - 05.2018
- Managed compliance product and service reseller review program, including development of policies and procedures
- Reviewed audit and monitoring reports related to consumer and client activities
- Structured programs, produced working documentation and implemented best practices
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Prepared training programs to improve compliance at all levels.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
COMPLIANCE ANALYST
BANK OF AMERICA
10.2018 - 01.2020
- Responded to customer requests via telephone and email.
- Provided clients with high level of integrity, and dedication
- Worked as a team player
- Performed initial client assessment and analysis to begin research process.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Planned and participated in off-site and on-site client events and activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed effective action plans to respond to audit discoveries and compliance violations.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Prepared documentation and records for upcoming audits and inspections.
- Managed compliance product and service reseller review program, including development of policies and procedures.
MORTGAGE LOAN PROCESSOR
MERIDIAN HOME MORTGAGE
05.2016 - 06.2017
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes.
- Set up and completed loan submission package.
- Submitted completed packages in a timely manner.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Coordinated closing process with attorneys, title companies and government clerks.
- Handled any conditions sent from underwriting departments.
Senior Mortgage Underwriter
NFM LENDING
05.2015 - 05.2016
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes.
- Submitted completed packages in a timely manner.
- Gathered data and built financial models around key metrics.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Handled various accounting transactions.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Supported review and acceptance or denial of new or renewal business.
UNDERWRITER
PROSPECT MORTGAGE
03.2012 - 05.2016
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled various accounting transactions.
- Gathered data and built financial models around key metrics.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
SENIOR LOAN PROCESSOR
PRIORITY FINANCIAL SERVICES
06.2010 - 02.2012
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated them to match current standards.
- Planned and dealt with payment schedules.
- Worked with underwriters to fix application problems and resolve issues.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Contacted potential clients to pursue sales and gather funds.
UNDERWRITER
MORTGAGE EQUITY LENDERS
04.2001 - 05.2010
- Organized financial analysis, market research and due diligence filings materials for potential investors.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Determined and documented loan conditions and communicated requirements and decisions.
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process.
- Supported review and acceptance or denial of new or renewal business.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
Education
High School Diploma -
WESTERN SENIOR HIGH SCHOOL
Baltimore, MDBusiness Administration
Coppin State University
Baltimore, MDSkills
- Quality control review
- OUTLOOK
- ENCOMPASS 360
- Excellent Communicators
- Document scanning
- Interpersonal and written communication
- Public speaking
- Methodology implementation
- Strong verbal communication
- Team liaison
- Client assessment and analysis
- Extremely organized
- Conflict resolution
- Application Analysis
- Data Analysis
- Case management
- Report Writing
- Project Management
- Process Improvement
- Communication and cross-team coordination
Timeline
STOCK ASSOCIATE
KOHLS DEPARTMENT STORE
11.2021 - 12.2021
Compliance Analyst
CITIGROUP
04.2021 - 09.2025
COMPLIANCE ANALYST
TRELIANT USAA
02.2020 - 02.2021
COMPLIANCE ANALYST
RADIAN GROUP
01.2020 - 11.2020
COMPLIANCE ANALYST
BANK OF AMERICA
10.2018 - 01.2020
SENIOR FAMILY SERVICE COUNSELOR
DRUID RIDGE CEMETERY
07.2017 - 05.2018
MORTGAGE LOAN PROCESSOR
MERIDIAN HOME MORTGAGE
05.2016 - 06.2017
Senior Mortgage Underwriter
NFM LENDING
05.2015 - 05.2016
UNDERWRITER
PROSPECT MORTGAGE
03.2012 - 05.2016
SENIOR LOAN PROCESSOR
PRIORITY FINANCIAL SERVICES
06.2010 - 02.2012
UNDERWRITER
MORTGAGE EQUITY LENDERS
04.2001 - 05.2010
High School Diploma -
WESTERN SENIOR HIGH SCHOOL
Business Administration
Coppin State University