Summary
Overview
Work History
Education
Skills
Timeline
Strengths
Generic
JODY GRAHAM

JODY GRAHAM

Assistant to President and CEO / Marketing
Monroe,NC

Summary


  • With over 15 years of experience in administrative support, office management, and customer service, I have a proven track record in enhancing operational efficiency and achieving business goals.
  • Dynamic leader with expertise in problem-solving, data entry and management, scheduling, document and calendar management, office and technical software proficiency, and exceptional customer service.

Overview

24
24
years of professional experience

Work History

Assistant to the President and CEO /Sales and Marketing Representative

Interluxe
Matthews, North Carolina
08.2024 - Current
  • Served as a central point of contact for interdepartmental projects involving the President or CEO.
  • Assisted in the development of strategic initiatives by conducting research, performing analyses, and presenting findings to executive leadership.
  • Support the sales team by managing essential paperwork and maintaining CRM records.
  • Aid the marketing team in executing advertising campaigns by creating and distributing promotional materials and updates across multiple channels.
  • Employ creative writing skills to enhance client communications, draft real estate property descriptions, and develop marketing presentations.
  • Ensured timely completion of tasks assigned by executives by effectively prioritizing workload according to urgency.
  • Enhanced efficiency by organizing travel arrangements, accommodations, and itineraries for the President and CEO.
  • Developed strong relationships with external stakeholders through professional correspondence on behalf of the President and CEO.
  • Prepared comprehensive meeting agendas, taking detailed minutes to ensure accurate documentation of decisions made.
  • Liaised with internal departments to gather information for executive presentations, ensuring accuracy and relevance.
  • Exceeded expectations in handling sensitive issues and responding promptly to urgent matters, demonstrating exceptional problem-solving skills.
  • Promoted a positive work environment through effective communication between executives and staff members at all levels within the organization.
  • Managed sensitive information with discretion, maintaining confidentiality of private company data and high-level discussions.
  • Contributed valuable insights during strategy sessions based on thorough understanding of company goals, operations, challenges faced from an executive perspective.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Employ creative writing skills to enhance client communications, draft real estate property descriptions, and develop marketing presentations.
  • Aid the marketing team in executing advertising campaigns by creating and distributing promotional materials and updates across multiple channels.

Office Manager

GTM Construction LLC
10.2017 - 06.2023


  • Assisted in reaching top 3 Drywall and Paint companies in North Carolina.
  • Performed payroll weekly using QuickBooks.
  • Maintained communication with company owners, providing daily/weekly reports.
  • Coordinated subcontractors, processed invoices, and followed up on delinquent invoices using QuickBooks, Excel, and Word.
  • Maintained databases and ran expense reports.
  • Recruited, trained, and provided orientation for new employees.
  • Ensured warranty service calls were completed on time and customers were satisfied.
  • Planned work and supervised staff based on strengths and capabilities.
  • Managed sensitive information with discretion.
  • Coordinated office events and meetings.
  • Provided exceptional customer service through phone and email correspondence.

Account Executive

10 Foot Wave
01.2014 - 10.2017
  • Called prospective customers to establish buying cycles and develop relationships.
  • Consistently met sales quotas.
  • Provided strategic advice for optimal ROI on investments.
  • Assessed and validated customer needs for best marketing solutions.
  • Increased revenue by collaborating on company-wide projects including email campaigns.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Business Owner

Wickedly Clean
03.2008 - 01.2014
  • Founded cleaning service business for residential homes in Carterton, Wairarapa, New Zealand and Charlotte NC.
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.

Event Planner

Providore Food and Catering
01.2008 - 01.2014
  • Event catering for high-profile/large-scale social and corporate events.

Business Developer

Chase Staffing
01.2001 - 01.2004
  • Excelled at expanding current business and obtaining new accounts.
  • Successfully opened and developed a new branch in Matthews, NC.
  • Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
  • Negotiated and closed long-term agreements with new clients.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Created and maintained a database containing information on business proposals and contacts.

Education

BS Organizational Communications -

Western Michigan University
Kalamazoo, MI

Skills

Problem-Solving Abilities

Timeline

Assistant to the President and CEO /Sales and Marketing Representative

Interluxe
08.2024 - Current

Office Manager

GTM Construction LLC
10.2017 - 06.2023

Account Executive

10 Foot Wave
01.2014 - 10.2017

Business Owner

Wickedly Clean
03.2008 - 01.2014

Event Planner

Providore Food and Catering
01.2008 - 01.2014

Business Developer

Chase Staffing
01.2001 - 01.2004

BS Organizational Communications -

Western Michigan University

Strengths

STRENGTHS


Problem-Solving Abilities
My problem-solving abilities enable me to
handle unexpected challenges and find
effective solutions quickly. I approach problems
with a calm and analytical mindset, assessing the
situation, identifying the root cause, and
implementing strategies to resolve issues. This
proactive approach ensures that potential
disruptions are minimized and operations
continue smoothly, contributing to the overall
success of my clients' projects.
Time Management
I excel in time management, balancing multiple
responsibilities and meeting tight deadlines
without compromising quality. I prioritize tasks
based on urgency and importance, using tools
like calendars and task management apps to stay
organized. My ability to manage time efficiently
ensures that I deliver consistent, reliable support
to my clients, allowing them to focus on their
core business activities.
Adaptability and Flexibility
In the fast-paced and ever-changing virtual work
environment, my adaptability and flexibility are
key strengths. I am comfortable adjusting to new
processes, learning new tools, and taking on
different tasks as needed. This adaptability
enables me to meet the evolving needs of my
clients and provides them with the assurance
that I can handle any situation that arises.
Attention to Detail
My meticulous attention to detail ensures that all
work is accurate. This strength is crucial in
maintaining the quality of work and preventing
costly mistakes, which ultimately contributes to
the success of my clients' businesses.
Technical Proficiency
I am highly proficient in using a wide range of
software and tools essential for virtual
assistance. I can quickly adapt to new
technologies and leverage them to enhance
productivity. My technical expertise allows me to
efficiently manage tasks, automate processes,
and provide valuable support to my clients.

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JODY GRAHAMAssistant to President and CEO / Marketing