Jody Hulsey, CPTD
Talent Development, Strategic Leadership, Consultant, Coach
Owensboro,KY
Summary
Talent development, leadership, and consultative sales professional committed to helping others uncover, pursue and apply their greatest potential. Creative and positive teammate skilled at course development, facilitation, coaching, team leadership, process efficiencies, and project management.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Learning & Development Manager
Independence Bank
Owensboro, KY
12.2015 - Current
- Employee Development and Training leader of rapidly expanding community bank ranked Top 10 best places to work in Kentucky.
- Created, designed, developed, and oversaw IB University, an internal corporate university comprised of over 1,000 elective and required courses delivered through eLearning, instructor-led training, and managed video library.
- Designed and managed internal career path and certification program that helped reduce turnover by 8% and increase employee satisfaction scores by 5%.
- Created and developed team of frontline specialists in all markets to improve two-way communication and training enterprise wide. Developed in coordination with Human Resources, Internal Audit, Operations, and Market Presidents.
- Partnered with Human Resources to create and implement virtual onboarding experience in ADP to reduce cost and improve new hire transition process.
- Oversaw new hire orientation for over 400 new employees, including facilitation and coordination of monthly two-day orientation involving 35 presenters and executive leadership.
- Managed and facilitated FranklinCovey leadership development training and group coaching for over 100 managers and emerging leaders.
- Delivered executive team proposals and managed vendor relationships for all LMS and related software initiatives including BAI, Docebo, FranklinCovey, Articulate 360, ATD and ABA, and managed Brightcove video library.
- Bank Administration Institute Emerging Leaders Award Winner (1 of 4 in U.S.)
Licensed Insurance Sales Consultant
AIG
Owensboro, KY
10.2014 - 12.2015
- Sold life, key person, and other various insurance products to individuals and businesses using consultative selling techniques.
- Managed sales cycle from prospecting to closing and recommended type and amount of coverage based on analysis of customers' circumstances.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Award for Excellence and Top Producer Symposium, achieved 140% of sales quota (top 10% in U.S.)
Strategic Sales Account Manager
Dell Technologies
Nashville, TN
09.2009 - 03.2014
- Acquisition, re-acquisition, development, and owned account management for strategic medium and large businesses customers.
- Exceeded $12,000,000+ individual annual sales quota and fostered lasting relationships with customers through effective communication, quick response, and consultative selling.
- Cross-departmental collaboration with specialists to design and implement complex hardware, software, support, peripheral, financing, and networking solutions.
- Utilized Salesforce.com to maintain customer lists, contact notes, and generate leads.
- Followed parameters of RFIs, RFQs, and RFPs and negotiated prices, terms of sale and service agreements.
- Helped businesses grow by lowering expenses and increasing productivity.
- Circle of Excellence award winner (top 1% in U.S.)
Sales Coach and Trainer
Dell Technologies
Nashville, TN
09.2006 - 10.2009
- Achieved top performance by adapting quickly to rapidly changing, competitive call center environment and motivating others to exceed expectations.
- Supported sales managers and oversaw various metrics and KPIs for 90-100 salespeople per quarter.
- Trained on customer service, consultative selling, and account management practices to enhance performance, efficiency and profitability and improve customer experience.
- Conducted strategic data analysis and developed needs assessment tools to identify gaps in performance and develop targeted learning solutions.
- Delivered over 1,500 hours of individual performance coaching.
- 6-time quarterly Top Coach award winner in U.S.
Retail Sales Manager
Dell Technologies
Nashville, TN
08.2003 - 08.2006
- Exceeded sales goals and achieved business objectives by inspiring staff and delivering customer service excellence.
- Managed 8 staff members with team sales quota of $3.1 million per year.
- Trained and coached team members to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Led North American stores with 80% financial services penetration rate compared to company average 15%, yielding average 30% higher revenue and 40% higher margin per unit.
- Circle of Excellence award winner (top 1% in U.S.)
Education
Master of Professional Studies - Strategic Leadership
Middle Tennessee State University
Murfreesboro, TN 08.2008 - 05.2012
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TN 01.2003 - 05.2005
Associate of Arts - Business Administration
Owensboro Community And Technical College
Owensboro, KY 08.2001 - 05.2002
Skills
Leadership training
Training solutions development
New hire on-boarding
Public speaking
Adult learning theories
ADDIE expertise
Small Group Instruction
Course development
Process evaluation and enhancement
Organization and Time Management
Vision
Active Listening
Certification
Certified Professional in Talent Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Certified Professional in Talent Development
02-2023
Learning & Development Manager
Independence Bank
12.2015 - Current
Licensed Insurance Sales Consultant
AIG
10.2014 - 12.2015
Strategic Sales Account Manager
Dell Technologies
09.2009 - 03.2014
Master of Professional Studies - Strategic Leadership
Middle Tennessee State University
08.2008 - 05.2012
Sales Coach and Trainer
Dell Technologies
09.2006 - 10.2009
Retail Sales Manager
Dell Technologies
08.2003 - 08.2006
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
01.2003 - 05.2005
Associate of Arts - Business Administration
Owensboro Community And Technical College
08.2001 - 05.2002