Jody "Michelle" Robinson

West Jordan,UT

Summary

Dedicated retinal clinical assistant and scribe with 12+ years of experience, skilled in ophthalmic terminology and billing coordination. Proven ability to support healthcare teams with precise documentation, ensuring adherence to legal standards, enhancing patient care outcomes, and accurate billing for correct reimbursement. Seeking to leverage clinical expertise and keen attention to detail into a Compliance Coding Auditor role.

Overview

years of professional experience

Work History

Retinal Clinical Assistant /Ophthalmic Scribe

Retina Associates of Utah

Salt Lake City, Utah

06.2013 - Current

Assisted physicians with real-time translation of clinical observations into chart documentation, ensuring compliance with legal and regulatory standards.
Collaborated closely with retina specialists to document patient visits, including medical histories, exam findings, and procedure notes.
Actively participated in continuing education courses related to ophthalmic scribing techniques.
Interacted closely with doctors, patients and staff and used effective interpersonal, active listening and communication skills.
Verified that diagnoses and procedures were accurately captured to support correct coding and billing.
Coordinated with billing staff to clarify documentation and resolve coding discrepancies, contributing to accurate reimbursement.
Maintained strict confidentiality of patient records, and adhered to HIPAA regulations.
Trained and mentored new scribes on documentation standards and workflow efficiency.

Sales Manager

JCPenney

Springfield, MO

06.2009 - 04.2013

Led sales team to achieve monthly targets and increase customer engagement.
Analyzed market trends to adjust sales strategies and improve competitiveness.
Collaborated with inventory management to optimize stock levels and availability.
Facilitated regular team meetings to discuss performance and share best practices.
Coordinated promotional events to boost store traffic and brand awareness.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Created and presented monthly reports to management on sales performance.

Education

High School Diploma -

Centennial High School

Meridian, ID

06-2002

Some College (No Degree) - Health Care

Johnson County Community College

Overland Park, KS

Skills

EHR charting
active listening
data entry accuracy
Proficiency in EMA (Modernizing Medicine)

HIPAA compliance
billing coordination
ophthalmic terminology
customer relationship management

Timeline