Joe Adamo
Austin,TX
Summary
Adaptable problem solver with a track record of streamlining workflows, improving efficiency, and excelling across industries. Whether optimizing IT systems, refining logistics, or enhancing customer experiences, I bring a solutions-driven mindset and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
IT Support and Data Entry Contractor
Austin Independent School District
07.2023 - 07.2024
- Engineered and refined a data integration script using ChatGPT, increasing processing capacity to 12,000 employee records daily, reducing manual entry from months to a single day, and identifying issues like duplicate records or inactive employees
- Achieved a 9.8/10 customer service score while providing tech support for the newly implemented ERP system and serving as the primary contact for finance-related inquiries
- Resolved thousands of data discrepancies across 100+ schools by manually verifying sensitive documents (e.g., Social Security cards, birth certificates) and collaborating with campuses to ensure accurate state reporting
- Leveraged AI and personal expertise to automate Excel formulas and formatting, troubleshoot software issues, and improve process efficiency wherever possible whenever someone needed help
Fulfillment Specialist
Argument Driven Inquiry
08.2022 - 03.2023
- Led restructuring of inventory management and warehouse organization, increasing accuracy and efficiency by strategically redesigning processes and centralizing essential packing materials within 15 feet of all assembly areas
- Managed high-volume school orders, assembling and shipping 100+ scientific experiment kits with precision to ensure timely deliveries and high customer satisfaction
- Operated and maintained advanced technology, including 3D printers, demonstrating adaptability and technical proficiency while optimizing productivity and reducing equipment downtime
Food Service & Customer Support
Various Employers
01.2018 - 01.2022
- Trained and mentored new team members while managing customer interactions in a high-volume environment.
- Stepped up during peak hours, coordinating team efforts and ensuring smooth operations under pressure.
Cashier & Customer Service Representative
HEB
01.2016 - 01.2017
- Processed over 40 items per minute (IPM) in a high-volume retail environment, maintaining speed and accuracy under pressure
Photo Editor and Shipping Clerk
RCL Portrait Design
01.2015 - 01.2016
- Managed digital workflows, edited images in Photoshop, and ensured timely delivery of high-quality final products processing 15-30 orders per shift.
Education
Associate of Arts - General Studies
Austin Community College
05.2025
Skills
- Creative Problem-Solving
- Project Leadership
- Collaborative Teamwork
- Effective Communication
- Workflow Automation
- System & Hardware Management
- Programming
- Data & Workflow Management
- Software Proficiency
- Efficiency Improvement
- Inventory & Logistics Management
Timeline
IT Support and Data Entry Contractor
Austin Independent School District
07.2023 - 07.2024
Fulfillment Specialist
Argument Driven Inquiry
08.2022 - 03.2023
Food Service & Customer Support
Various Employers
01.2018 - 01.2022
Cashier & Customer Service Representative
HEB
01.2016 - 01.2017
Photo Editor and Shipping Clerk
RCL Portrait Design
01.2015 - 01.2016
Associate of Arts - General Studies
Austin Community College
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