Hi, I’m
Joe Adra
Austin,TX
Summary
I bring a diverse set of experiences and expertise to the table. With a background in hiring and training employees across a variety of industries and roles, I have developed a keen eye for identifying top talent and ensuring a seamless onboarding process. Additionally, my experience as a customer representative has honed my communication skills and ability to connect with candidates from all backgrounds. Being bilingual in French and English, I am able to effectively communicate and engage with a wider range of candidates. I am highly detail-oriented, organized, and capable of managing multiple recruitment processes simultaneously. Above all, I am passionate about finding the right candidates for the right roles and contributing to the growth and success of an organization.
Overview
15
years of professional experience
8
years of post-secondary education
Work History
Helly HansenRichmond, Canada
Customer Service Representative
11.2019 - Current
Job overview
- Provide prompt and professional customer support in both French and English via live chat, phone calls, and emails, ensuring a positive customer experience.
- Address customer inquiries, troubleshoot issues, and provide appropriate solutions while adhering to company policies and procedures.
- Use CRM tools, including Salesforce and Magento, to record and manage customer interactions, ensuring accurate and up-to-date information.
- Proficiency in using M3H5 for order processing, inventory management, and related tasks.
- Collaborate with cross-functional teams, including sales, marketing, and logistics, to resolve customer issues effectively.
- Conduct initial screening interviews with candidates, assessing their qualifications, skills, and cultural fit.
- Trained and supported new employees in French and English departments across the USA and Canada, promoting effective communication and teamwork.
- Developed customized training programs, bridging language and cultural gaps to ensure successful onboarding and a cohesive work environment.
- Understand and demonstrate in-depth knowledge of the products or services offered by the company to assist customers with their queries.
- Dealt with escalate complex or unresolved customer issues for further assistance.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.
J-Adra ConsultingVancouver, BC
Founder, General Contractor
01.2008 - 11.2019
Job overview
- J-Adra Consulting provided construction services and safety consultations to residential and commercial clients.
- Executed multiple projects on a timely basis through detailed project and budget planning.
- Ensured safety compliance in accordance with WorkSafeBC, provincial, and federal regulation
- Led residential investigations to identify the root cause of flooding, restoring and providing preventive solutions.
- Coordinated employee, subcontractor, and vendor scheduling to ensure successful project completion.
Pro Active HazmatVancouver, BC
Occupation Health & Safety Manager
01.2014 - 01.2016
Job overview
- Proactive Hazmat is a full service hazardous materials abatement contractor focusing on asbestos removal and disposal, infection control and remediation
- Led as an OHS Manager, ensured the safety of 150 individuals including employees, subcontractors, and project managers.
- Modernized the company's OHS manual to ensure the understandability, application, and effectiveness of the safety policies.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Created emergency preparedness and hazardous assessments tools.
- Conducted accident and incident investigations and consulted on preventive measures to reduce workplace incidents.
- Conducted workplace inspections to ensure all safety protocols and regulations were met.
- Reinforced health and safety to align with the company culture through mentoring and coaching of management.
- Facilitated health and safety training workshops to create safety awareness and minimize workplace injuries.
- Participated in community outreach activities to promote health education initiatives.
- Promoted available resources and connected individuals with services.
Thompson Creek MetalsInterior Region, BC
Safety Manager
01.2011 - 01.2013
Job overview
- Thompson Creek Metals was a full-cycle mining company with acquisition, exploration, development, and operation in North America.
- Worked within the Security and Safety department as a Safety Manager to ensure the safety and well-being of 1,800 employees.
- Conducted daily site audits to ensure compliance with mining safety procedures and regulations.
- Performed emergency response planning and site inspection for new zone areas to ensure safety guidelines were met.
- Monitored and proactively reported facilities health and safety performance to mine managers.
- Supported team sites with appropriate corrective action strategies to ensure a safer work environment.
- Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety.
Education
ACSAAlberta
Associate Degree from National Construction Health & Safety
01.2012 - 05.2013
British Columbia Institute of TechnologyBurnaby
Construction Safety Officer from BC Construction Health & Safety
01.2013 - 04.2013
Lighthouse LabsVancouver
Associate of Science from Web Development
11.2016 - 01.2023
Skills
CRM
Training development aptitude
Administrative support
Account management
Technical Support
Service standard compliance
Complaint resolution
Report preparation
Data Entry
Analytical and Critical Thinking
Team Building
Research and due diligence
Customer Relations
Training and mentoring
Regulations and compliance
Fraud investigations
Accomplishments
- Extensive experience as an Occupational Health & Safety Manager for over 5 years, working in diverse roles and industries.
- Successfully managed projects, bidding processes, and audits, ensuring compliance with applicable laws and regulations.
- Proven track record as an incident and accident investigator, effectively identifying and addressing workplace safety issues.
- Played a pivotal role in creating and maintaining a strong company culture, fostering a safe and productive work environment.
- Demonstrated expertise in technology, leveraging it to enhance occupational health and safety practices.
- Streamlined a 300-page Occupational Health & Safety Manual, reducing it to 160 pages while ensuring compliance with provincial and federal laws, regulations, and guidelines.
Timeline
Customer Service Representative
Helly Hansen
11.2019 - Current
Lighthouse Labs
Associate of Science from Web Development
11.2016 - 01.2023
Occupation Health & Safety Manager
Pro Active Hazmat
01.2014 - 01.2016
British Columbia Institute of Technology
Construction Safety Officer from BC Construction Health & Safety
01.2013 - 04.2013
ACSA
Associate Degree from National Construction Health & Safety
01.2012 - 05.2013
Safety Manager
Thompson Creek Metals
01.2011 - 01.2013
Founder, General Contractor
J-Adra Consulting
01.2008 - 11.2019