Hi, I’m
Joe Adra
Austin,TX
Summary
I bring a diverse set of experiences and expertise to the table. With a background in hiring and training employees across a variety of industries and roles, I have developed a keen eye for identifying top talent and ensuring a seamless onboarding process. Additionally, my experience as a customer representative has honed my communication skills and ability to connect with candidates from all backgrounds. Being bilingual in French and English, I am able to effectively communicate and engage with a wider range of candidates. I am highly detail-oriented, organized, and capable of managing multiple recruitment processes simultaneously. Above all, I am passionate about finding the right candidates for the right roles and contributing to the growth and success of an organization.
Overview
15
years of professional experience
8
years of post-secondary education
Work History
Helly HansenRichmond, Canada
Customer Service Representative
11.2019 - Current
Job overview
- Provide prompt and professional customer support in both French and English via live chat, phone calls, and emails, ensuring a positive customer experience.
- Address customer inquiries, troubleshoot issues, and provide appropriate solutions while adhering to company policies and procedures.
- Use CRM tools, including Salesforce and Magento, to record and manage customer interactions, ensuring accurate and up-to-date information.
- Proficiency in using M3H5 for order processing, inventory management, and related tasks.
- Collaborate with cross-functional teams, including sales, marketing, and logistics, to resolve customer issues effectively.
- Conduct initial screening interviews with candidates, assessing their qualifications, skills, and cultural fit.
- Trained and supported new employees in French and English departments across the USA and Canada, promoting effective communication and teamwork.
- Developed customized training programs, bridging language and cultural gaps to ensure successful onboarding and a cohesive work environment.
- Understand and demonstrate in-depth knowledge of the products or services offered by the company to assist customers with their queries.
- Dealt with escalate complex or unresolved customer issues for further assistance.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.
J-Adra ConsultingVancouver, BC
Founder, General Contractor
01.2008 - 11.2019
Job overview
- J-Adra Consulting provided construction services and safety consultations to residential and commercial clients.
- Executed multiple projects on a timely basis through detailed project and budget planning.
- Ensured safety compliance in accordance with WorkSafeBC, provincial, and federal regulation
- Led residential investigations to identify the root cause of flooding, restoring and providing preventive solutions.
- Coordinated employee, subcontractor, and vendor scheduling to ensure successful project completion.
Pro Active HazmatVancouver, BC
Occupation Health & Safety Manager
01.2014 - 01.2016
Job overview
- Proactive Hazmat is a full service hazardous materials abatement contractor focusing on asbestos removal and disposal, infection control and remediation
- Led as an OHS Manager, ensured the safety of 150 individuals including employees, subcontractors, and project managers.
- Modernized the company's OHS manual to ensure the understandability, application, and effectiveness of the safety policies.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Created emergency preparedness and hazardous assessments tools.
- Conducted accident and incident investigations and consulted on preventive measures to reduce workplace incidents.
- Conducted workplace inspections to ensure all safety protocols and regulations were met.
- Reinforced health and safety to align with the company culture through mentoring and coaching of management.
- Facilitated health and safety training workshops to create safety awareness and minimize workplace injuries.
- Participated in community outreach activities to promote health education initiatives.
- Promoted available resources and connected individuals with services.
Thompson Creek MetalsInterior Region, BC
Safety Manager
01.2011 - 01.2013
Job overview
- Thompson Creek Metals was a full-cycle mining company with acquisition, exploration, development, and operation in North America.
- Worked within the Security and Safety department as a Safety Manager to ensure the safety and well-being of 1,800 employees.
- Conducted daily site audits to ensure compliance with mining safety procedures and regulations.
- Performed emergency response planning and site inspection for new zone areas to ensure safety guidelines were met.
- Monitored and proactively reported facilities health and safety performance to mine managers.
- Supported team sites with appropriate corrective action strategies to ensure a safer work environment.
- Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety.
Education
ACSAAlberta
Associate Degree from National Construction Health & Safety
01.2012 - 05.2013
British Columbia Institute of TechnologyBurnaby
Construction Safety Officer from BC Construction Health & Safety
01.2013 - 04.2013
Lighthouse LabsVancouver
Associate of Science from Web Development
11.2016 - 01.2023
Skills
CRM
undefinedAccomplishments
- Extensive experience as an Occupational Health & Safety Manager for over 5 years, working in diverse roles and industries.
- Successfully managed projects, bidding processes, and audits, ensuring compliance with applicable laws and regulations.
- Proven track record as an incident and accident investigator, effectively identifying and addressing workplace safety issues.
- Played a pivotal role in creating and maintaining a strong company culture, fostering a safe and productive work environment.
- Demonstrated expertise in technology, leveraging it to enhance occupational health and safety practices.
- Streamlined a 300-page Occupational Health & Safety Manual, reducing it to 160 pages while ensuring compliance with provincial and federal laws, regulations, and guidelines.
Timeline
Customer Service Representative
Helly Hansen
11.2019 - Current
Lighthouse Labs
Associate of Science from Web Development
11.2016 - 01.2023
Occupation Health & Safety Manager
Pro Active Hazmat
01.2014 - 01.2016
British Columbia Institute of Technology
Construction Safety Officer from BC Construction Health & Safety
01.2013 - 04.2013
ACSA
Associate Degree from National Construction Health & Safety
01.2012 - 05.2013
Safety Manager
Thompson Creek Metals
01.2011 - 01.2013
Founder, General Contractor
J-Adra Consulting
01.2008 - 11.2019
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