Joe A. Flores
Tomball,TX
Summary
I would like to be given an opportunity to serve in a capacity where I may utilize my knowledge, skills and past experience in working for a company that will further enhance my education and learning skills. I am willing to train in a job position which the company finds me best suited for. I have a lot to offer by way of experience in performing multi-task clerical duties, investigations, heavy personal and telephone communications, public relations, obtaining oral, recorded or handwritten sworn statements of witnesses or interviewing prospective new clients.
Overview
50
50
years of professional experience
Work History
Owner/Operator
ASAP Civil Process
Tomball, USA
01.1976 - Current
- Serve civil litigation documents in Victoria County, Harris County and surrounding counties.
- I am a retired Court Reporter of 32 years from Victoria, Texas 1975-2009.
- I was self-employed, owner/operator of a court reporting business wherein I had had 15 employees and we covered pretty much all of South Texas areas.
Public Safety Officer / Police Dispatcher
Lone Star College Police Department
01.2023 - 01.2025
- Performed safety checks, secured premises and communicated with Dispatch of any unsafe conditions or reports from staff or students of complaints of danger or concern, as well as Medical Calls by dispatching EMS.
- As Police Dispatcher I answered non-emergency and emergency calls, dispatched Police Officers to the scene.
Case Manager
Howard Nations Law Firm
Houston, USA
01.2013 - 01.2019
- Client intakes, gather client personal data, update and enter information into database and Time Matters software to keep the attorneys informed on client case status.
- Conduct medical history interviews, obtain medical records, meet with attorneys and staff to discuss case strategy.
- Participated in meetings to discuss potential problems with clients, how to handle all situations, helped recommend solutions for adjustments as needed.
- Helped in preparation of and scheduled client Periodic Medical Consultations and coordinated with medical providers for clients to ensure clients attended doctor appointments.
- Handled grievance calls from clients who had problems or complaints related to their case, or were not satisfied with claim status reports or the length of time their case is taking, and reported to attorneys as to results of conversations with clients directly to the attorneys directly in charge.
- Most of my tenure with the law firm has been searching, finding and communicating with clients, utilizing basic software such as TLO, Checkmate, Instant Checkmate, LocatePlus, Data 24/7, TruePeople Search, Vinelink, Access, Data Management, Time Matters, etc., and proved to be very successful in finding missing and nonresponsive clients.
Supervisor, Trainer, Auditor
T J D Financial Services
Houston, Tx
07.2009 - 05.2013
- Store Manager
- Supervisor
- Trainer
- Auditor
- Supervised operations of 10 locations, 45 employees. Interviewed, hired and terminated as needed. Audited, reviewed loan documents for quality and control. Handled grievance calls and settled issues regarding customer dissatisfaction.
Education
Associates Degree - Applied Science Degree in Court Reporting
Southwest Business College
McMahon College of Court Reporting
Houston, TexasHigh School Graduate -
Calhoun High School
Port Lavaca, Texasbasic courses
Victoria College
References
References may be provided upon request.
Timeline
Public Safety Officer / Police Dispatcher
Lone Star College Police Department
01.2023 - 01.2025
Case Manager
Howard Nations Law Firm
01.2013 - 01.2019
Supervisor, Trainer, Auditor
T J D Financial Services
07.2009 - 05.2013
Owner/Operator
ASAP Civil Process
01.1976 - Current
Associates Degree - Applied Science Degree in Court Reporting
Southwest Business College
McMahon College of Court Reporting
High School Graduate -
Calhoun High School
basic courses
Victoria College