JOE AKINDELE
Software & Operations Quality Engineer
USA
Summary
Software, Web, and Operations Quality professional with experience spanning web content management (2019–2023), logistics and quality-driven operations (2021–2024), and full-stack software development (2024–present). Strong foundation in software development lifecycle (SDLC), validation discipline, documentation control, audits, KPIs, and continuous improvement. Combines hands-on experience in JavaScript-based application development, Agile/Scrum collaboration, testing, and configuration management with real-world exposure to compliance, supplier coordination, and operational quality systems. Proven ability to partner cross-functionally and support audit-ready, performance-driven environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Full-Stack Developer (Academic & Project-Based)
- Remote | Designed, built, and validated full-stack applications following structured SDLC phases
- Reviewed software functionality against defined requirements and acceptance criteria
- Maintained version control, configuration management, and change traceability using Git/GitHub
- Collaborated in Agile/Scrum teams through sprint planning, code reviews, and retrospectives
- Documented APIs, workflows, and technical decisions to support audit readiness
- Supported defect resolution, regression testing, and verification activities
Customer Service Representative
CVS Health
- 01.2025
- Managed customer issues in a regulated retail and pharmacy environment
- Maintained accurate transaction records and system documentation
- Followed compliance standards, data accuracy requirements, and internal procedures
- Demonstrated professionalism, communication, and issue resolution under pressure
Logistics Associate
DHL Supply Chain
- 01.2024
- Supported quality-critical inbound and outbound operations aligned with OTIF requirements
- Performed quality checks, issue identification, and escalation to prevent shipment defects
- Maintained accurate documentation used for audits and performance reviews
- Monitored KPIs and supported continuous improvement initiatives
Fulfillment Associate
Amazon Fulfillment
01.2022 - 01.2024
- Executed standardized processes with strict adherence to quality and safety metrics
- Identified inventory discrepancies and supported corrective actions
- Operated in a metrics-driven environment emphasizing traceability and accuracy
Digital Content Coordinator
TACTARN
01.2021 - 01.2023
- Created, edited, and published website content aligned with branding and UX goals
- Optimized pages for SEO, performance, responsiveness, and accessibility
- Supported content strategy using analytics and competitor analysis
- Assisted with email newsletters and digital campaign execution
Package Handler
FedEx Ground
- 01.2022
- Supported dock and linehaul operations under regulated timing and quality standards
- Reduced misloads through accurate scanning and documentation
Warehouse Associate
PepsiCo
01.2021 - 01.2022
- Performed cycle counts and reconciled inventory discrepancies in ERP systems
- Followed FIFO/FEFO and quality procedures to maintain product integrity
Web Content Specialist
TACTARN
01.2019 - 01.2021
- Managed and optimized website content using WordPress and CMS platforms
- Conducted keyword research and improved landing page SEO
- Collaborated with marketing teams on editorial calendars and campaigns
- Trained staff on CMS workflows and publishing standards
- Monitored website analytics and produced performance reports
Education
Bachelor of Science - Web Development
Bellevue University
05.2001 -
Bachelor of Arts (B.A.) - undefined
University of Lagos
01.2018
Skills
CSS proficiency
Certification
Lean Six Sigma Certifications
Timeline
Fulfillment Associate
Amazon Fulfillment
01.2022 - 01.2024
Digital Content Coordinator
TACTARN
01.2021 - 01.2023
Warehouse Associate
PepsiCo
01.2021 - 01.2022
Web Content Specialist
TACTARN
01.2019 - 01.2021
Bachelor of Science - Web Development
Bellevue University
05.2001 -
Full-Stack Developer (Academic & Project-Based)
Customer Service Representative
CVS Health
- 01.2025
Logistics Associate
DHL Supply Chain
- 01.2024
Package Handler
FedEx Ground
- 01.2022
Bachelor of Arts (B.A.) - undefined
University of Lagos