JOE AKINDELE
Software & Operations Quality Engineer
USA
Summary
Software, Web, and Operations Quality professional with experience spanning web content management (2019–2023), logistics and quality-driven operations (2021–2024), and full-stack software development (2024–present). Strong foundation in software development lifecycle (SDLC), validation discipline, documentation control, audits, KPIs, and continuous improvement. Combines hands-on experience in JavaScript-based application development, Agile/Scrum collaboration, testing, and configuration management with real-world exposure to compliance, supplier coordination, and operational quality systems. Proven ability to partner cross-functionally and support audit-ready, performance-driven environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Full-Stack Developer (Academic & Project-Based)
- Remote | Designed, built, and validated full-stack applications following structured SDLC phases
- Reviewed software functionality against defined requirements and acceptance criteria
- Maintained version control, configuration management, and change traceability using Git/GitHub
- Collaborated in Agile/Scrum teams through sprint planning, code reviews, and retrospectives
- Documented APIs, workflows, and technical decisions to support audit readiness
- Supported defect resolution, regression testing, and verification activities
Customer Service Representative
CVS Health
- 01.2025
- Managed customer issues in a regulated retail and pharmacy environment
- Maintained accurate transaction records and system documentation
- Followed compliance standards, data accuracy requirements, and internal procedures
- Demonstrated professionalism, communication, and issue resolution under pressure
Logistics Associate
DHL Supply Chain
- 01.2024
- Supported quality-critical inbound and outbound operations aligned with OTIF requirements
- Performed quality checks, issue identification, and escalation to prevent shipment defects
- Maintained accurate documentation used for audits and performance reviews
- Monitored KPIs and supported continuous improvement initiatives
Fulfillment Associate
Amazon Fulfillment
01.2022 - 01.2024
- Executed standardized processes with strict adherence to quality and safety metrics
- Identified inventory discrepancies and supported corrective actions
- Operated in a metrics-driven environment emphasizing traceability and accuracy
Digital Content Coordinator
TACTARN
01.2021 - 01.2023
- Created, edited, and published website content aligned with branding and UX goals
- Optimized pages for SEO, performance, responsiveness, and accessibility
- Supported content strategy using analytics and competitor analysis
- Assisted with email newsletters and digital campaign execution
Package Handler
FedEx Ground
- 01.2022
- Supported dock and linehaul operations under regulated timing and quality standards
- Reduced misloads through accurate scanning and documentation
Warehouse Associate
PepsiCo
01.2021 - 01.2022
- Performed cycle counts and reconciled inventory discrepancies in ERP systems
- Followed FIFO/FEFO and quality procedures to maintain product integrity
Web Content Specialist
TACTARN
01.2019 - 01.2021
- Managed and optimized website content using WordPress and CMS platforms
- Conducted keyword research and improved landing page SEO
- Collaborated with marketing teams on editorial calendars and campaigns
- Trained staff on CMS workflows and publishing standards
- Monitored website analytics and produced performance reports
Education
Bachelor of Science - Web Development
Bellevue University
05.2001 -
Bachelor of Arts (B.A.) - undefined
University of Lagos
01.2018
Skills
CSS proficiency
JavaScript programming
API integration
RESTful apis development
Team building
Analytical thinking
Database programming
Agile
Software architecture
Software development standards
Time management abilities
Written communication
CRM software
Customer-oriented
Self motivation
Warehouse operations
ERP systems
Hazardous materials handling
Shipping coordination
Pallet jack operation
Returns management
Warehousing processes
Customer service
Problem-solving
Supply chain operations
Shipping and receiving
Operational efficiency
Warehouse management
Shipment coordination
Computer-based inventory system
OSHA compliance
[Software] expertise
Teamwork and collaboration
Teamwork
Willing to learn
Data entry
Order picking
Lifting and sorting
Certification
Lean Six Sigma Certifications
Timeline
Fulfillment Associate
Amazon Fulfillment
01.2022 - 01.2024
Digital Content Coordinator
TACTARN
01.2021 - 01.2023
Warehouse Associate
PepsiCo
01.2021 - 01.2022
Web Content Specialist
TACTARN
01.2019 - 01.2021
Bachelor of Science - Web Development
Bellevue University
05.2001 -
Full-Stack Developer (Academic & Project-Based)
Customer Service Representative
CVS Health
- 01.2025
Logistics Associate
DHL Supply Chain
- 01.2024
Package Handler
FedEx Ground
- 01.2022
Bachelor of Arts (B.A.) - undefined
University of Lagos