Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joe Alexander

Atlanta,GA

Summary

An experienced QA professional bringing a solid foundation in ensuring product excellence and a meticulous eye for detail. Combining strong analytical skills with expertise in comprehensive manual testing methodologies, specialize in identifying defects, ensuring adherence to quality standards, and driving continuous improvement. With a passion for delivering superior software solutions, leveraging quality control experience and technical skills to contribute to a team focused on enhancing product quality through rigorous manual testing processes.

Overview

12
12
years of professional experience

Work History

Usability Testing Specialist | Quality Assurance

United States Post Office
10.2021 - Current
  • Conducted usability and User Acceptance Testing (UAT) for USPS software applications, ensuring optimal functionality and user experience for mail carriers.
  • Reported and tracked software defects using manual testing techniques, documenting detailed steps to reproduce and assisting developers in bug resolution.
  • Facilitated 10% increase in user productivity by implementing recommended usability enhancements.

Quality Assurance Analyst

FedEx
04.2021 - 10.2021
  • Leveraged QA skills to analyze test results and provide recommendations for enhancements, aiming to achieve high-quality and reliable scanner delivery operations with focus on continuous improvement.
  • Utilized Usability and UAT testing to conduct rigorous testing of FedEx scanner delivery functions, ensuring seamless and accurate package tracking and delivery.
  • Conducted UAT testing for multiple software applications, collaborating with cross-functional teams to ensure successful implementation, resulting in 20% reduction in post-implementation defects.

Quality Control Quality Assurance Tester

Eisen Panel Group
10.2018 - 03.2021
  • Utilized analytical skills and attention to detail to conduct thorough inspections, ensuring compliance with industry standards and specifications, resulting in 10% increase in weld quality and reducing defects by 25%.
  • Actively participated in User Acceptance Testing (UAT) processes, collaborating closely with end-users to gather feedback, identify potential issues, and ensure smooth functionality of software applications.
  • Consistently delivered accurate and detailed test reports, effectively communicating findings and recommendations to stakeholders, fostering clear lines of communication and facilitating informed decision-making processes.

Quality Control | Quality Assurance Analyst

Legrand North America
08.2011 - 10.2018
  • .Demonstrated exceptional problem-solving abilities in diagnosing and resolving issues, resulting in 20% reduction in quality-related delays.
  • Analyze test results using industry tools and techniques to identify and report defects. Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
  • Collaborate with cross-functional teams to identify areas of improvement within production process, leveraging data-driven analysis and statistical techniques to drive quality and efficiency.

Education

Certificate - Combination Welding

Vatterott College - Fairview Heights
Fairview Heights, IL
04.2012

High School Diploma -

Gateway High School
St Louis, MO
05.2008

Skills

    • User Acceptance Testing (UAT)
    • Compliance Tester
    • User Experience (UX) Tester
    • Attention to Detail
    • JIRA
    • Zephyr
      • Katalon Studio
      • Analytical Skills
      • Communication Skills
      • SDLC STLC
      • SQL
      • API

Accomplishments

  • New Heights Achievement Award

Timeline

Usability Testing Specialist | Quality Assurance

United States Post Office
10.2021 - Current

Quality Assurance Analyst

FedEx
04.2021 - 10.2021

Quality Control Quality Assurance Tester

Eisen Panel Group
10.2018 - 03.2021

Quality Control | Quality Assurance Analyst

Legrand North America
08.2011 - 10.2018

Certificate - Combination Welding

Vatterott College - Fairview Heights

High School Diploma -

Gateway High School

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Joe Alexander