Joe-Annie Volcy
Orlando
Summary
Administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Cashier/Liquor Clerk
Publix
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Account Sales Agent
T-Mobile
02.2024 - Current
- Company Overview: Part of Titan International group
- Part -time job
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of [Type] products or services to promote sales.
Administrative Assistant II
OMS/OPS PAHO NGO
10.2021 - 05.2024
- Cross-referenced excel spreadsheets
- Ensured accuracy and updated discrepancies in internal database
- Prepared purchase orders and contracts for clients
- Provided comprehensive administrative support to the health program and families as a personal assistant and principal clerical/administrative supporter
- Collaborated with clients and coworkers to consistently achieve optimal results
- Preparing files, collecting, and analyzing data to be entered into the database
- Reviewed and prepared invoices and records for each client's purchases
- Contacted vendors for proforma-invoice details
- Provided administrative support for department's general duties
Administrative Assistant
Condor Security & Services S.A
07.2019 - 09.2021
- Provided customer management and coworker support
- Prepared customers' invoices and recorded them in the database
- Delivered exceptional customer service in both face-to-face and telephone interactions
- Collaborated with director to report and address financial issues with clients
- Provided additional support to accounting resulting in increased client base for security company
- Managed procurement of office supplies for a designated period
- Scheduling and coordinating client meetings
Receptionist/Front Desk Receptionist
CECI (NGO)
05.2019 - 07.2019
- Replaced a pregnant woman on a two-month contract
- Provided administrative support to multiple projects
- Managed client communication through email and phone, while providing regular reports to supervisor
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Secretary
STOP Accidents
09.2018 - 09.2018
- Performed remote work from home for various job positions
- Performed data entry and managed email communications for fundraising activities
- Collected and recorded daily accident data for database entry
- Planned meetings with young people to educate them about road accident awareness
- Organized and maintained personal database in access by preparing files, letters, and collecting personal information on workers
- Experienced financial difficulties resulting in the discontinuation of employment
Librarian and Secretary
UNIFA
06.2017 - 08.2018
- Worked as a librarian and secretary
- Performed data entry and maintained accurate records of books, ensuring timely updates and necessary modifications
- Catalogued and organized books, materials and other documents for proper library management.
Education
Bachelor of Science - business administration and leadership
Madonna University
03.2025
Diploma - Culinary Art And Pastry
Ecole Menagere Femme Actuelle
08.2019
Associate Degree - bilingual secretary/administration
Christ the King Secretarial School
01.2017
Skills
- Typing: 90 words per minute
- Good adaption
- Good contact with the client
- Flexibility
- Responsible
- Mutual respect
- Knowledge of Word
- Knowledge of Excel
- Knowledge of Access
- Knowledge of Powerpoint
- Knowledge of Publisher
- Knowledge of Outlook
- Punctual
- Resourceful
- Leadership
- Advanced violin skills
- Conflict resolution
- Teamwork
- Motivation
- Patience and empathy
Accomplishments
- Social Media Marketing Certificate, 03/01/25, https://app-na2.hubspot.com/academy/achievements/pd4lblmp/en/1/joe-annie-volcy/social-media-marketing
- Received a certificate of recognition for contributing as a violinist in my university.
- Certificate for protocol.
- Certificate of achievement for typing and computer.
- Certificate of excellence from UTAH Symphony.
Musical Experience
- Violin Teacher, St Trinité, 2010-2019
- Violin Teacher, Collège Bird, 2013-2016
- Violin Teacher, Cathédrale de Port-au-Prince, 2016-Present
- Violin Teacher, Ecole de Musique Lyra, 10/01/18-Present
- Violin Teacher, Académie Chretienne, 11/01/18-2019
- Theory Teacher, Cours Prive Edme & Les Oliviers, 02/01/19-05/01/19
- Violin Teacher, Jockecole de Music, 09/01/19-2021
- NOI, certificate of Utah Symphony, 2018
- Private course, 2019-Present
Activities
- Violinist teacher
- Singer
- Gastronome
Personal Information
- Date of Birth: 05/16/94
- Gender: Female
Hobbies and Interests
- Practicing volleyball
- Professional violinist for 21 years and a teacher for 12 years
- A passionate reader
- Culinary art and pastry
Languages
French
Full Professional
English
Professional Working
creole
Native or Bilingual
Timeline
Cashier/Liquor Clerk
Publix
06.2024 - Current
Account Sales Agent
T-Mobile
02.2024 - Current
Administrative Assistant II
OMS/OPS PAHO NGO
10.2021 - 05.2024
Administrative Assistant
Condor Security & Services S.A
07.2019 - 09.2021
Receptionist/Front Desk Receptionist
CECI (NGO)
05.2019 - 07.2019
Administrative Secretary
STOP Accidents
09.2018 - 09.2018
Librarian and Secretary
UNIFA
06.2017 - 08.2018
Diploma - Culinary Art And Pastry
Ecole Menagere Femme Actuelle
Associate Degree - bilingual secretary/administration
Christ the King Secretarial School
Bachelor of Science - business administration and leadership
Madonna University
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