Joe Arienda
Surrey,BC
Summary
Exceptional business leader and manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
19
19
years of professional experience
Work History
Operations Manager
BEST
Burnaby, BC
01.2011 - 10.2022
- Manage team of approximately 200 unionized custodial employees, 3 site managers and 2 regional administrators to ensure efficient and effective operation of all facilities, including adherence to safety regulations and procedures
- Oversee daily operations in each facility, including scheduling, training new and existing staff, conducting daily meetings with staff, and resolving client & employee issues as they arise
- Fiscal year 2022 - Over $500k increase in profit compared to fiscal year budget (20% growth)
- Fiscal year 2022 - Over $1.1 million increase in sales revenue compared to fiscal year budget (15% growth)
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines
- Conduct regular inspections of client facilities to ensure cleaning standards are met and to identify and resolve unsafe and ineffective practices
- Worked in matrix management environment with oversight of portfolio managers, operations, sales, finance, human resources, safety and compliance
- Coach, train, and develop management team. Duties include onboarding, hiring, training, planning, assigning and directing work, performance management, executing annual performance reviews , addressing complaints, resolving problems and managing vacation and training schedules
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Prepare, manage, and monitor regional budget and labor plans to control costs and recommend improvement plans based on operational, stakeholder and client needs
- Manage success of facilities and custodial departments of British Columbia Institute of Technology and Coast Mountain Bus Company (subsidiary of Translink) Other key accounts I have managed includes Vancouver Convention Centre, and Vancouver Community College, Metrotown Mall, Guildford Mall
- Create necessary SOP's to assist with business processes that ensures high productivity and safety of team
Territory Manager
Enterprise Holdings Inc
Richmond
05.2003 - 01.2011
- Oversee growth and success of 3 multi-unit rental brands located in Richmond/YVR: Enterprise Rent a Car, National Car Rental, and Alamo Rent a Car
- Ensure success of 4 core areas of the business: employee development, customer service, growth and profit
- Spearhead daily sales calls to existing and potential clients to meet and exceed sales targets
- Transformed Richmond territory revenue by leveraging strategic business development plan, moving region to the highest revenue earning territory in BC
- Manage a team of 20+ unionized employees and a fleet of over 1200 vehicles to ensure efficient operation of the largest workforce and fleet in BC
- Develop inside sales plans to increase branch revenue and creating aggressive outside sales plans to increase market share
- Develop comprehensive customer service plans to ensure that we exceed customer expectations
- Hire, train and coach new employees to ensure continuation of high-level customer service
- Build fiscal year P&L financial budgets and developing strategic plans to achieve these goals
- Accountable for research and securing of new property for corporate expansion
- Create necessary SOPs to assist with business processes that ensures high productivity and safety of the team
Education
Associate's Degree - International Business and Logistics
British Columbia Institute of Technology
Skills
- Business Process Improvement
- Strategic Planning and Execution
- Business Leadership
- Client and Employee Relations
- Workforce Mentoring and Coaching
- Project Management
- Time Management
- Budget and Financial Statement Management
- Communication
- Labor Relations
- Workflow Optimization
- Planning and Implementation
- Policy Development and Enforcement
Timeline
Operations Manager
BEST
01.2011 - 10.2022
Territory Manager
Enterprise Holdings Inc
05.2003 - 01.2011
Associate's Degree - International Business and Logistics
British Columbia Institute of Technology
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