Open To Work
Joe Baghdasarian
Manager
Moorpark,CA
Summary
Dynamic Customer Experience Manager with a proven track record at Toughbuilt Industries, leveraging customer empathy and service design thinking to enhance satisfaction and loyalty. Successfully implemented training programs and performance evaluations, driving team success and improving customer retention strategies. Recognized for fostering collaboration and achieving impactful results in customer engagement.
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
46
46
years of professional experience
Work History
Customer Experience Manager
Toughbuilt Industries
09.2015 - Current
- Assisted in analyzing customer feedback to identify trends and areas for improvement.
- Supported development of customer experience initiatives to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication and resolve customer issues promptly.
- Maintained up-to-date knowledge of industry best practices to provide informed recommendations.
- Helped implement tools for tracking customer interactions, ensuring accurate data collection and reporting.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with product development team to incorporate customer feedback into future product iterations.
- Contributed to the creation of training materials aimed at improving customer service skills among staff.
- Engaged in problem-solving activities to enhance overall customer journey and experience quality.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
Salesperson
Direct Hospitality Supplies
01.2010 - 09.2015
- Exceeded sales targets through strategic product recommendations and relationship building.
- Developed and implemented effective sales strategies, enhancing customer engagement and retention.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Expanded customer base through targeted prospecting and networking efforts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated advertising brochure for vendor use.
Sales Manager
California Preferred Builders
01.2010 - 03.2013
- Implemented process improvements that enhanced team productivity and reduced call handling times.
- Analyzed performance metrics to identify areas for training and development opportunities within the team.
- Led regular team meetings to review goals, share best practices, and motivate staff performance.
- Boosted employee morale, organizing team-building events and promoting open communication among staff members.
- Managed daily phone room operations effectively, making sure resources were allocated efficiently to meet organizational goals.
Sales & Marketing Manager
Unique Imports
01.1996 - 03.2013
- Developed and implemented targeted marketing strategies to increase brand awareness and customer engagement.
- Led cross-functional teams to execute product launches, ensuring alignment with market demands and business goals.
- Analyzed market trends and consumer insights to inform strategic decision-making and optimize sales performance.
- Coordinated with external vendors and agencies to enhance promotional campaigns and drive lead generation.
CEO
Inter-national Research
10.1984 - 01.1996
- Developed and implemented strategic initiatives to drive organizational growth and enhance operational efficiency.
- Oversaw financial planning and budgeting processes, optimizing resource allocation for maximum impact on profitability.
- Mentored emerging leaders within the organization, fostering talent development and succession planning initiatives.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Conducted market research for clients such as McDonald's,Fuddruckers,Beatrice,Birdseye,The Gallop Polls
19D Cavalry Scout
United States Army
01.1980 - 09.1984
- Conducted reconnaissance missions to gather intelligence on enemy positions and movements.
- Operated advanced surveillance equipment to enhance situational awareness during deployments.
- Gathered critical information about enemy forces by observing their movements from concealed positions.
- Updated unit commanders with real-time intelligence, allowing for timely adjustments to mission objectives and strategies.
- Enhanced team efficiency by conducting reconnaissance missions and gathering vital intelligence.
- Conducted terrain analysis to identify key features and obstacles, enabling informed decision-making during operations.
Education
High School Diploma -
Hollywood High School
Hollywood, CA06-1976
Skills
- Customer empathy
- Training programs
- Service design thinking
- Performance evaluations
- Training and onboarding
- Decision-making
- Staff monitoring
- Team recruiting and hiring
- Customer retention strategies
Languages
Armenian
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Customer Experience Manager
Toughbuilt Industries
09.2015 - Current
Salesperson
Direct Hospitality Supplies
01.2010 - 09.2015
Sales Manager
California Preferred Builders
01.2010 - 03.2013
Sales & Marketing Manager
Unique Imports
01.1996 - 03.2013
CEO
Inter-national Research
10.1984 - 01.1996
19D Cavalry Scout
United States Army
01.1980 - 09.1984
High School Diploma -
Hollywood High School
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