Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Joe Bak

Oakland,MI.

Summary

To enhance my skills in the best possible way for achieving the company’s goals, and work for a dynamic and stable workplace. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

13
13
years of professional experience

Work History

Supervisor Former E-commerce Lead, Former Drug/gm Clerk

The Kroger Company, E-commerce, 9741 Dixie Hwy
Rochester, MI
10.2019 - Current
  • Responsibilities include motivate employees under me, Write and manage department schedule, train new hires, handle customer issues, complaints, concerns
  • Lows and hole scan, replenishment scan, oversee labor utilization, employee fulfilment rate, pick groceries / deliver them to customers car, handle EFT, removing product from truck, restocking shelves, conditioning products.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Processed sales transactions to prevent long customer wait times.
  • Communicated with customers and employees to answer questions or explain information.
  • Contacted customers regarding account updates and potential problems.

Insulator

National Insulators
Shelby Township, MI
11.2016 - 10.2019
  • Responsibilities included installation of various R value fiberglass into ceilings and walls
  • Blowing in attics with Cellulose or wool insulation
  • Spray Foaming interior walls with Icynene.
  • Determined appropriate amounts and types of insulation needed and installation methods required to satisfy project demands.
  • Installed loose or foam insulation in tight spaces to meet building code requirements.
  • Applied adhesives and other compounds to ready surfaces for insulation.
  • Maintained equipment, making repairs and modifications to extend life of such tools.
  • Installed high-quality fiberglass insulation in new constructions.
  • Worked effectively in different positions and at heights to lift rolls, reach spaces and place products.
  • Layed loose insulation materials into areas such as attics and took care to achieve complete and even results.
  • Drove vehicle to job sites and organized supplies for crew members.

Shift Leader

Speedway
Sterling Heights, MI
11.2015 - 11.2016
  • Responsibilities included maintaining a clean and safe work environment
  • Preparation, presentation, and freshness of all food-service products, Cash handling, fuel transactions, daily sale reports, train and coach new employees on all policies and procedures.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Guided staff on implementing promotions and marketing programs.
  • Directed employees through daily routines.
  • Completed opening and closing duties to facilitate business operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Office Manager

Bernal Products, Inc.
Romeo, MI
09.2010 - 11.2015
  • Responsibilities included weekly scheduling of 15 employees, answered phones and company emails, managed account receivables and payables
  • Handled office and shop inventory, 401k accounts, health plans, scheduled shipping in and out of automotive products
  • Ran personal errands for company owner, operated a Relco hydraulic press, molding press, and forklift.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Created notices and advertisements for available vacancies on job seeker websites.
  • Coded and entered daily invoices with in-house accounting software.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Managed office budget to handle inventory, postage and vendor services.
  • Prepared and made daily deposits and assisted with invoice processing.

Education

Graduate -

Fraser High School
Fraser, MI
01.2009

Skills

  • STRENGTHS:
  • Microsoft Office
  • Word
  • Excel
  • Power point
  • Publisher
  • Accounts Receivable / Payable
  • Prioritization and Time Management
  • Materials Organization
  • Schedule and Calendar Management
  • Billing and Invoicing
  • Scheduling and Time-Tracking
  • Inventory Management
  • Handling Complaints
  • Reliable and Punctual
  • Customer Service Management
  • Customer service
  • Shipping and receiving
  • Inventory control
  • Office Management
  • Multitasking and Prioritization
  • Self-Motivated
  • Attention to Detail
  • Flexible and Adaptable
  • Problem-Solving
  • Verbal and Written Communication
  • Creative Thinking
  • Decision Making
  • Team Building and Motivation
  • Customer Satisfaction
  • Team Collaboration
  • Retail Operations
  • Delegation and Supervision
  • Handling Complaints and Inquiries
  • Flexible Work Schedule
  • Staff Coaching and Training

References

REFERENCES: 1. Sean Delisi, Personal (586) 819-6742 2. Amy Bartalino, Personal (586) 255-5252 3. Alex Seib, Personal (586) 345-3696

Interests

ACTIVITIES & INTERESTS: , I enjoy computers, video games, socializing, political economics, reading, and meeting new people.

Timeline

Supervisor Former E-commerce Lead, Former Drug/gm Clerk

The Kroger Company, E-commerce, 9741 Dixie Hwy
10.2019 - Current

Insulator

National Insulators
11.2016 - 10.2019

Shift Leader

Speedway
11.2015 - 11.2016

Office Manager

Bernal Products, Inc.
09.2010 - 11.2015

Graduate -

Fraser High School

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Joe Bak