Joe Baldonado

• Observe patients' behavior, emotions, and physical conditions, and report changes to healthcare professionals. Assist with daily activities like bathing, eating, and medication administration.
• Respond to emergencies or crises, such as aggressive behavior or self-harm attempts, using de-escalation techniques or following intervention protocols.
• Facilitate and support patients in group therapy sessions, recreational activities, or skill-building exercises designed to enhance their well-being.
• Maintain accurate records of patient interactions, treatments, and progress to support continuity of care.
• Ensure a safe, clean, and supportive environment by monitoring facilities, removing hazards, and fostering a calming atmosphere for patients.

• Supervised over 50 EMT's and 20 nurses at a time

• Effectively managed all EMS personnel, conduct proper training and ensured all responses were

conducted to the highest standards

• Scheduling of employees

• Conducted proper fleet management to ensure safety for employees and patients

• Conducted inventory management, such as medications and equipment

• Lead school visits, presentations and community services

• Communicated with crew members, dispatch, and other members of management to ensure smooth

operations

• Scheduled crew members

• Filled in the role of supervisor when requested by operations management

• Addressed crew concerns and problems

• Mentored and provided proper training to crew members

• Maintained, clean, and stocked ambulances based on county guidelines/protocols

• Training of newly hired EMT's, adhering to the companies policy and procedures

• Set a positive example for new EMT's

• Maintained, cleaned and organized stations

• Regularly communicated with a supervisor to ensure smooth operations within the field

• Performed excellent patient care during high-stress situations

• Drove ambulance to and from facilities with a focus on patient comfort and safety

• Performed patient vitals, and patient assessments

• Accurately gave patient handoff reports to other healthcare providers to ensure appropriate continuing

care.

• Provided excellent patient care in high-stress environments

• Getting vitals and applying appropriate interventions based on patient injury or illness

• Quickly but accurately assessed patients and electronically documented findings.

• Worked alongside law enforcement, local fire departments

• Safely transported patients to hospitals for emergency care and appointments.

• Accurately gave patient handoff reports to ER physicians and nurses to ensure appropriate continuing

care.

• Safely drove ambulances, observing the safety of others around as well as the patient inside the

ambulance

• Managed front line sales, drivers, and warehouse. Up to 30 team members a day

• Maintained employee confidentiality

• Delegated team members to job positions

• Trained up to 10 new team members at a time

• Adapted proper communication skills with customers to build relationships and maintain expected

sales target

• Delivered to customers in a safe but timely manner

• Ensured quality service to customer walk-ins and phone orders

• Managed up to 20 team members a day

• Monitored employee safety as well as customer safety on rides

• Trained up to 10 new team members at one time

• Directed and delegated team members

• Addressed customer concerns or complaints in a professional manner

• Managed crowd control and multitasked during high-stress situations

• Performed under 100-degree weather and extremely cold weather

• Worked on various vehicle types

• Ensured safe brakes, tires, lights, and batteries.

• Worked with certified mechanics, gaining automobile knowledge beyond the job description