Overview
Work History
Education
Skills
Timeline
Generic

Joe Ballester

Albuquerque,NM

Overview

18
18
years of professional experience

Work History

Executive Escalations Agent

Collabra
01.2021 - 01.2022
  • Company Overview: Executive level case manager representing Hewlett Packard aka HP
  • Level two executive escalations dealing with global support for all HP products, printers, Laptops, Accessories at home office and Enterprise Level support
  • Executive level case manager representing Hewlett Packard aka HP
  • Level two executive escalations dealing with global support for all HP products, printers, Laptops, Accessories at home office and Enterprise Level support

Labor & Employment Specialist Level 1

Colorado Department of Labor & Employment
Denver, CO
01.2016 - 01.2019
  • Unemployment specialist, provided customer service, interpreted and applied unemployment law.
  • Level two training for Applied Suicide Intervention Skills Training (ASIST)
  • First Aide and CPR trained
  • Duties included Phone Center and In-Person Customer Service as State Embassadors.

Solution Specialist

Verizon Wireless
01.2004 - 01.2010
  • Telecommunications Specialist for domestic and International solutions for personal and business use
  • Account management and call center duties

Education

Bachelor of Science - Criminalistics, Criminology & Criminal Justice

Metropolitan State College of Denver
05-2004

Skills

  • Windows 10
  • Windows 11
  • Apple Product Support
  • Teams
  • Zoom
  • Universal Software & Hardware Troubleshooting
  • ASIST certified
  • First Aide
  • CPR
  • 42 WPM on Average

Timeline

Executive Escalations Agent

Collabra
01.2021 - 01.2022

Labor & Employment Specialist Level 1

Colorado Department of Labor & Employment
01.2016 - 01.2019

Solution Specialist

Verizon Wireless
01.2004 - 01.2010

Bachelor of Science - Criminalistics, Criminology & Criminal Justice

Metropolitan State College of Denver

Similar Profiles

CREATE PROFILE
Joe Ballester