Joe Carpenter Basurto Jr.
San Diego,CA
Summary
Motivated person that thrives in both fast-paced and slow environments. Demonstrated consistently strong work ethic and adherence to policy and procedures. Strong technical skills with eagerness to learn and become an asset. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support -Asset Administrator
Sony PlayStation
04.2023 - Current
- Created help desk tickets, troubleshoot and resolve desktop issues(ServiceNow).
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Track asset utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures. (JAMF, Active Directory, ServiceNow.)
- Manage the movement of equipment between locations including generating shipping labels and researching shipments as needed.
- Initiate equipment repair, shipping them to approved repair facilities and monitor their status for repair and/or replacement.
- Create purchase requests based on customer needs within SAP/SRM and work with cost centers to approve requests.
- Wiped and imaged both IOS and Windows machines. Set up machines/users on domain.
- Responsible for following, supporting, and enforcing all internal control processes and procedures.
- Work closely with multiple departments to support IT operations. ITIL Management.
- Software License Management, audit, tracking and managing software licenses
- Coordinate, plan and establish new processes for retrieval and allocation of Software/Hardware.
- Examine trends of internal software usage to better forecast budgets and provide critical data to company leaders.
- Meet with software vendors to provide insight on how the company will purchase software, as well as allocation.
- Work with different departments to gain insight on software lifecycles to provide avenues for alternative software's.
- Team lead on software Training process and main point of contact for problems that may arise in software procurement.
- Perform inventory and reclamation of software licenses on a quarterly basis.
- Documented and created KB articles on company processes, such as software requests, troubleshooting, and nuanced requests.
- Provided IT support to users for peripheral and software requests, escalated requests in a timely manner.
- Help lead internal IT asset projects / Point of lead for my team.
- Emphasize strong leadership and analytical skills to provide top tier service for out stakeholders and internal users.
Enterprise IT Associate
Tillster
02.2023 - 04.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks and troubleshooting of company tools.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 & 2 IT support to non-technical internal users through desktop support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Patched software and installed new versions to eliminate security problems and protect data.
- Audit Internal tools to keep data up to date, such as Jira/Confluence, Google Licensing, Active Directory, JamF.
- Administer Access to multiple systems such as Zendesk, LogMein, TestRail, BitBucket, Adobe Creative Cloud.
- Microsoft 0365 Administration for Exchange, Intune, and Azure Active Directory.
- Provided Internal support and cross-functional collaboration to other IT teams such as Cyber-Security and Networking.
- Escalate more detailed requests in a timely manner.
IT Support Specialist and Procurement
Sony Interactive Entertainment
07.2022 - 02.2023
- Created help desk tickets, troubleshot and resolved desktop issues(ServiceNow).
- Work with Active Directory to update Desktops, laptops and users on Domain.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Receive IT equipment delivered to Information Support, including logging received equipment, verify their contents, ensure they match purchase order, storing it securely, conducting periodic inventories and logging distribution.
- Track asset utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures.
- Manage the movement of equipment between locations including generating shipping labels and researching shipments as needed.
- Initiate equipment repair, shipping them to approved repair facilities and monitor their status for repair and/or replacement.
- Create purchase requests based on customer needs
- Wiped and imaged both IOS and Windows machines.
- Maintain and manage stockrooms, submits orders to maintain stockroom inventory levels up to date and apply FIFO methods when assigning assets and or equipment.
- Responsible for following, supporting, and enforcing all internal control processes and procedures.
- Work closely with multiple departments to support IT operations.
- Software License Management, audit, tracking and managing software licenses
- Documented and created KB articles on company processes, such as software requests, troubleshooting, and nuanced requests.
- Provided tier 1 support to users for peripheral and software requests, escalated requests in a timely manner.
Program Support Technician
California IT In Education (CITE)
10.2021 - 07.2022
- Delivered technical support to Privacy Service program users and applicants to improve quality of engagement.
- Interacted with internal colleagues and external partners to more efficiently deliver Privacy program services.
- Responds to inquiries of members or vendors for the purpose of providing basic information about programs and/or direction as may be required.
- Performs word processing, prepare spreadsheets, database management assistance and implements workflow using appropriate tools.
- Prepare, and maintain accurate, valid and complete records and reports, process forms and documents; research, compile and organize materials and information by using the right methods/tools.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Handles a number of accounts for k-12 districts throughout California / Ensures districts have proper legal documentation for resources inquired with the National Data Privacy Agreement.
- Perform audits on Districts accounts and ensure resources are up to date.
- Used software toosl such as Wrike, Onedrive, SDPC database, etc, to ensure workflow is properly completed.
Microcomputer Lab Assistant
Imperial Valley College
08.2021 - 10.2021
- Maintain an instructional laboratory in which microcomputers and peripheral computer equipment facilitate the learning process; respond to student questions regarding the assigned academic subject area.
- Prepare the lab for use by turning equipment on and checking to assure proper working condition; assure student files are in order; back up data and copy files and cassettes; assure tapes, books, materials and other items are available for faculty and student use
- Prepare and maintain written rules, procedures and instructions concerning the use of the lab and lab equipment; assist faculty in orienting students to the lab as requested.
- Perform routine preventive maintenance duties and troubleshoot equipment malfunctions; identify and report equipment that needs repair; run virus scans and take appropriate corrective action.
- Facilitate and assist staff in the use of HYFLEX technology for zoom classrooms.
- Wiped and Imaged school desktops, laptops, and other devices as needed.
Delivery Courier
Federal Express
07.2020 - 10.2021
- Communicated route progress to dispatch, noting traffic and construction issues to avoid delays for critical deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
- Accepted cash, credit or debit cards and business checks using mobile payment system for quick and efficient payment processing.
- Maintained clean and orderly appearance while on shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Interacted with customers to determine needs and opportunities for additional sales.
- Verified load against delivery ticket before beginning every shift.
- Maintain knowledge of all routes, cover any route when necessary.
CSA/Ramp Agent
Southern Airways Express
07.2016 - 09.2020
- Positioned and towed aircraft from remote locations of airport to designated areas for operation
- Performed mathematical functions to interpret aircraft weight and balance loading instructions
- Loaded and unloaded all cargo, including luggage and freight and assisted crew and travelers with bags
- Coordinated all ground crew activities to ensure that all tasks were completed on schedule
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations
- Reviewed account information and charges with guests during check-out
- Provided services efficiently and with high level of accuracy
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Connected electrical power unit and hoses to aircraft
- Adhered to all airport policy and procedures.
- Used proper airport and flight terminology to communicate with pilots and airport personal.
- Troubleshoot issues with office and computer equipment.
- Trained new hires on flight software, build EON reports and Microsoft office programs to gather passenger data for the month.
- Point of Lead for my team and maintained a high level of service.
Education
Associate of Science - Computer Information System
Imperial Valley College
Imperial, CA07.2021
Emergency Medical Technician Certificate - Emergency Medical Technician
Imperial Valley College
Imperial, CA2014
Skills
- Excellent attention to detail and highly
- Great Soft Skills
- Documentation and reporting
- Outstanding communication
- Training development aptitude
- Proficient with ServiceNow and Zendesk ticketing software
- Experience with Active Directory / JamF / AWS
- Emphasis on Initiative and quality of service
- IT Asset Management / Software Asset Management / Lifecycles
- Training Material Development
- Collaborative Team Player
- Technical Troubleshooting
- Microsoft and Jira Administration
Certification
- Licensed EMT (Expired)
References
- Cindy Richardson (TSA Agent): Cell Phone # (760) 791-9487 / Imperial, CA. 92251
- Thule Betsinger (Chief Pilot / Southern Airways): (360) 821-8158
- Loren Becker (PIC / Southern Airways): (310) 529-8564
- Robert Barton (IT Tier 2): (504) 655-2675
- Krystina Lorch: (IT/Networking): (951) 392-4133
Timeline
IT Support -Asset Administrator
Sony PlayStation
04.2023 - Current
Enterprise IT Associate
Tillster
02.2023 - 04.2023
IT Support Specialist and Procurement
Sony Interactive Entertainment
07.2022 - 02.2023
Program Support Technician
California IT In Education (CITE)
10.2021 - 07.2022
Microcomputer Lab Assistant
Imperial Valley College
08.2021 - 10.2021
Delivery Courier
Federal Express
07.2020 - 10.2021
CSA/Ramp Agent
Southern Airways Express
07.2016 - 09.2020
Associate of Science - Computer Information System
Imperial Valley College
Emergency Medical Technician Certificate - Emergency Medical Technician
Imperial Valley College
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