Joe Bender
Morristown,NJ
Summary
Service management professional with track record of driving operational success and upholding high standards. Proven ability to lead teams, streamline processes, and improve service quality. Known for reliability and adaptability in dynamic environments, with strong skills in team collaboration and customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil
07.2019 - Current
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Presented budgets and performance reports to corporate offices.
- Scheduled daily service center employees and monitored performances.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Trained new staff members on company policies and center expectations.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Enhanced team performance by providing regular training and development opportunities.
- Increased revenue with targeted marketing strategies to attract new clients.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Implemented training systems for new employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Managed time efficiently in order to complete all tasks within deadlines.
Roadside Assistance Technician
Sunoco Gas Station
06.2018 - 07.2019
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
- Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
- Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
- Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Automotive Technician
Florham Park Gulf
04.2014 - 06.2018
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Maintained accurate records of time and materials required to perform repairs and service.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
- Performed emissions tests according to standard procedures.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
Automotive Repair Certification - Automotive Maintenance
MTTI Technical School
Seekonk, MA09-2014
High School Diploma -
Hanover Park High School
East Hanover, NJ06-2011
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Document processing
- Staff supervision
- Payroll
- Microsoft Word/Excel
- Customer service
- Problem-solving
- Time management
- Reliability
- Computer skills
- Excellent communication
Certification
- OSHA 10 Certified
- Section 609 Certified
Timeline
Service Center Manager
Valvoline Instant Oil
07.2019 - Current
Roadside Assistance Technician
Sunoco Gas Station
06.2018 - 07.2019
Automotive Technician
Florham Park Gulf
04.2014 - 06.2018
- OSHA 10 Certified
- Section 609 Certified
Automotive Repair Certification - Automotive Maintenance
MTTI Technical School
High School Diploma -
Hanover Park High School
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