Joe Black
Rancho Cordova,CA
Summary
Dynamic Gas Service Representative with nearly two decades of experience at Pacific Gas & Electric, excelling in gas leak detection and emergency response. Know for dedication to safety, and delivering results under pressure. Proven ability to resolve customer issues with empathy while maintaining safety standards. Skilled in troubleshooting and repairs, supports teamwork, and enhancing customer satisfaction through effective communication and conflict resolution. Holder of a Class A commercial driver's license, and over a decade of hands on knowledge of gas systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Gas Service Representative
Pacific Gas & Electric
11.2013 - 09.2025
- Adhering company safety regulations, policies, and procedures to ensure safety of oneself, colleagues, and the public.
- Responding and making critical decisions to gas, carbon dioxide, and fire emergencies in various weather conditions.
- Performing leak surveys, identifying and reporting unsafe conditions, and repairing or replacing above ground gas equipment.
- Installing, altering, and maintaining gas meter and regulator sets for domestic and commercial customers.
- Performing adjustments, and providing routine service to customer owned gas appliances.
- Connecting and disconnecting gas and electric service.
- Resolving customer billing complaints promptly, contributing to improved customer satisfaction.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
Customer Service Representative
Pacific Gas and Electric
08.2012 - 11.2013
- Provided exceptional customer support through effective communication and problem-solving abilities.
- Efficiently resolved customer inquiries and complaints with empathy to ensure satisfaction, positive service experience, and restoring confidence in company's commitment to service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving a diverse range of customer needs.
- Trained new Customer Service Representatives on safety, company policies, procedures, and best practices.
- Delivered customized recommendations to meet customer needs.
- Maintained up-to-date knowledge of services, rate changes.
- Educated customers about billing, payment processing, support policies, and procedures.
Apprentice Lineman
Pacific Gas and Electric
03.2011 - 02.2012
- Promoted a culture of safety within the apprenticeship program by consistently adhering to established guidelines for personal protective equipment use and safe work practices.
- Collaborated with team members to ensure compliance with safety protocols.
- Ensured safe operation of hand tools and power equipment.
- Supported senior linemen in preparing work sites for electrical above and below ground repairs, insulation, and upgrades.
- Assisted Journeyman Lineman to learn trade and practice techniques.
- Worked with line crews to route and re-route power lines via above-ground lines or below-ground utilities.
- Gained proficiency in climbing poles, towers, and structures at various heights.
- Responded to emergency repair calls to conduct power outage restoration in various weather conditions.
- Enhanced communication skills by coordinating with team members during emergency response situations to swiftly restore power after outages.
- Assisted in the completion of complex projects, such as high-voltage transmission line installations.
- Removed old poles and equipment.
- Shortened and lengthened lines by adding or removing wire using various types of splices, connectors, and clamps.
Meter Maintenance Personnel
Pacific Gas and Electric
05.2009 - 03.2011
- Developed advanced situational awareness and safety techniques.
- Installed smart modules on existing gas meters.
- Upgraded analog electric meters to digital smart meters.
- Conducted training sessions on safety protocols for installation of gas smart modules and electric smart meters.
- Self-motivated, with a strong sense of personal responsibility.
- Excelled in both independent and team-based settings.
- Contributed to team success by providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Meter Reader
Pacific Gas and Electric
02.2006 - 05.2009
- Ensured precise meter readings for dependable utility billing.
- Conducted safety inspections on meters.
- Reported discrepancies or tampering of meters.
- Trained new team members on meter reading protocols and safety practices.
- Utilized handheld devices to streamline data entry and improve reporting efficiency.
- Facilitated effective route planning through detailed documentation of meter locations and access points.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Education
High School Diploma -
University of California, Davis
Davis, CASkills
- Gas Leak Detection & Emergency Response
- Utility Safety
- Meter Insulation & Maintenance
- Troubleshooting & Repairs
- Customer Service & Communication
- Team Leadership & Field Training
- Conflict Resolution
- Organization
Certification
Class A commercial driver's license (CDL).
Timeline
Gas Service Representative
Pacific Gas & Electric
11.2013 - 09.2025
Customer Service Representative
Pacific Gas and Electric
08.2012 - 11.2013
Apprentice Lineman
Pacific Gas and Electric
03.2011 - 02.2012
Meter Maintenance Personnel
Pacific Gas and Electric
05.2009 - 03.2011
Meter Reader
Pacific Gas and Electric
02.2006 - 05.2009
High School Diploma -
University of California, Davis
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