Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joe Bolash

Round Rock,Texas

Summary

Customer-oriented General Manager 30 years of operations experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

29
29
years of professional experience

Work History

General Manager

Hilton Hotels Corporation
10.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

General Manager

Hilton Hotels Corporation
12.2016 - 10.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

General Manager

Hilton Hotels Worldwide
04.2012 - 12.2016
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Resident Manager

Hilton Hotels Worldwide
12.2005 - 04.2012
  • Oversaw all operational elements of a 800 room convention hotel
  • Served as the property's interim G.M. (2009) as well as the Interim G.M. at the La Quinta Resort and Spa (2008) and the DoubleTree Suites Hotel Austin (2006)
  • Assumed the Director of Food & Beverage role for two years (2008-2010)
  • Received Mayoral recognition for service on the Waller Creek Advisory Board as well as Austin Large Employer of the Year for People with Disabilities
  • Board Member Texas Cystic Fibrosis Foundation (2006-2008)
  • Earned seventh consecutive AAA Four Diamond Award and third consecutive Hilton Worldwide All Green Award


Director of Rooms

Hilton Hotels Corporation
02.2004 - 12.2005
  • Served as both Interim Director of Food & Beverage and Interim Director of Purchasing
  • Lead all product quality and guest service efforts resulting in an 8 point growth in Guest Loyalty
  • Co-chaired the hotel's Labor Relations Committee negotiating the CBA's for Building Engineers Local 95 and UNITE HERE Local 57.
  • Reduced all union grievances from 107 in 2001 to 11 in 2004.
  • Negotiated the closure of the hotel's laundry with UNITE HERE to an outsourced solution

Director of Housekeeping

Hilton Hotels Corporation
09.2001 - 02.2004
  • Gained 34 points in Team Member Survey scores for the 102 person Housekeeping Department
  • Served on the Labor Relations Committee
  • Awarded the 2002 Hilton Pittsburgh Manager of the Year
  • Trained and mentored all new personnel to maximize quality of service and performance.

Sr. Quality Assurance Auditor

Hilton Hotels Corporation
09.2000 - 09.2001
  • Evaluated product and service for a portfolio of 82 Hilton and DoubleTree branded hotels
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Educated and oriented employees to improve compliance with quality control protocols.

Director of Rooms

Hilton Hotels Corporation
03.1999 - 09.2000
  • Directed 140 Rooms Division team members in a 618 room convention hotel
  • Achieved a 19 point growth year over year in the Team Member Survey
  • Devised new sales and business strategies to maximize revenues and profitability, suggesting to management and implementing accordingly.
  • Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.

Assistant General Manager

Promus Hotels
03.1998 - 03.1999
  • Oversaw all aspects of the 279 all suites property in North Dallas
  • Authored the business plan, operational budget, and revenue forecast
  • Member - Collin County College Hospitality Advisory Board

Human Resources Manager

Promus Hotels
09.1996 - 03.1998
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Achieved an annualized turnover of 36%

Assistant Executive Housekeeper

Promus Hotels
09.1995 - 09.1996
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Designed and implemented the property's preventative maintenance program in cooperation with the Engineering Team.
  • Co-Chaired the property's Risk Management Committee


Food & Beverage Manager

Culinaire International
02.1995 - 09.1995
  • Created training manuals for servers, bartenders, and restaurant managers
  • Resolved customer complaints involving food or beverage quality and service.
  • Supervised all complimentary services, full cooked to order breakfast and cocktail service in the evening.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.

Education

Bachelor of Arts - Art History And English (Dual Degree)

Edinboro University of Pennsylvania
Edinboro, PA
05.1993

Skills

  • Microsoft Office
  • Project Planning
  • Menu Planning
  • Sales Activities
  • Profit and Loss Accountability
  • Total Quality Management
  • Staff Training

Accomplishments

    Hilton Hotels Worldwide - General Manager of the Year 2022

Timeline

General Manager

Hilton Hotels Corporation
10.2018 - Current

General Manager

Hilton Hotels Corporation
12.2016 - 10.2018

General Manager

Hilton Hotels Worldwide
04.2012 - 12.2016

Resident Manager

Hilton Hotels Worldwide
12.2005 - 04.2012

Director of Rooms

Hilton Hotels Corporation
02.2004 - 12.2005

Director of Housekeeping

Hilton Hotels Corporation
09.2001 - 02.2004

Sr. Quality Assurance Auditor

Hilton Hotels Corporation
09.2000 - 09.2001

Director of Rooms

Hilton Hotels Corporation
03.1999 - 09.2000

Assistant General Manager

Promus Hotels
03.1998 - 03.1999

Human Resources Manager

Promus Hotels
09.1996 - 03.1998

Assistant Executive Housekeeper

Promus Hotels
09.1995 - 09.1996

Food & Beverage Manager

Culinaire International
02.1995 - 09.1995

Bachelor of Arts - Art History And English (Dual Degree)

Edinboro University of Pennsylvania
Joe Bolash