Joe Bommarito
Saint Louis,Missouri
Summary
Process Improvement ~ Business Development ~ Account Management Staff Training~ Strategic Planning and Implementation ~ Cross-functional Collaboration Analytical Data Management Specialist with 5 years of experience housing complex and evolving datasets in sophisticated systems built to last. Statistical expert with collaborative approach to data management system design and usability validation. Creative troubleshooter implementing enduring solutions to chronic deficiencies.
Overview
18
18
years of professional experience
Work History
Data Management Specialist
CCA Global Partners
Saint Louis, MI
11.2018 - 01.2024
- Developed and maintained data management policies, procedures, and systems.
- Managed the development of new databases, tables, views, stored procedures, and functions.
- Monitored system performance to ensure optimal utilization of resources.
- Performed data analysis to identify discrepancies or trends in datasets.
- Provided technical support for production applications related to data management issues.
- Maintained secure access control over sensitive information within databases.
- Identified opportunities to improve data integrity through process optimization.
- Conducted regular audits of database security measures and user access privileges.
- Implemented best practices for data quality assurance processes across multiple systems.
- Analyzed existing databases for potential improvements in scalability and efficiency.
- Ensured compliance with regulatory standards for protecting confidential information.
- Generated reports based on retrieved data from various sources as needed.
- Assisted in developing ETL processes for automated loading of large volumes of data into the warehouse.
- Tracked changes made to each dataset by monitoring log files generated by the system.
- Tested software updates before deploying them into production environments.
- Identified, inspected and corrected data entry errors.
- Performed data analysis using statistical programs and generated reports for review.
- Adhered to company, contract and regulatory requirements when performing data management activities.
- Maintained data integrity and performed routine data audits.
- Explained data requirements for applications with teams and customers.
- Interacted with customers and addressed questions, concerns and problems.
- Developed process improvements and troubleshot database issues.
- Oversaw development, enhancement and updates of multiple datasets.
- Oversaw various types of data warehouse testing by devising plans, scripts and test files.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
Customer Service Representative
Direct Mail USA, Inc.
Saint Louis, MO
01.2014 - 01.2018
- Spearheaded mailing campaigns for over 100 clients annually, including one to four million pieces mailings yearly of numerous large organizations.
- Prepared targeted client lists for regional mailings based on campaign needs for product promotion in a specific area.
- Carried out various tasks which include negotiations with the client on charges of each piece; development of timelines to attain campaign goals; supervision of the entire mailing campaign implementation; and management of billing process for each campaign
- Efficiently handled records customer interaction or transaction, details of inquiries, complaints, comments, and action steps.
- Communicated with customers through phone or in person to discuss product and service information, encode orders, cancel accounts, or obtain complaint details
- Held responsibility in resolving customer issues by ensuring application of appropriate changes; and determining charges for requested services, deposits and payments collection, or billing arrangement.
- Coordinated with designated departments to conduct investigations on unresolved customer grievances
- Performed various duties such as merchandise exchange, money refund, or bill adjustment to address service or billing complaints.
- Evaluated complaint validity and identified possible causes such as extreme weather conditions which increase utility bills through in-depth assessment of all relevant information.
- Handled comparison of disputed merchandise with original requisitions and information from invoices while generating invoices for returned goods.
- Fulfilled administrative duties which include completing contract forms; preparing change of address records; and issuing service discontinuance orders.
- Offered recommendations regarding improvements of product, packaging, shipping, service, or billing methods and procedures to avoid problems in the future.
Quality Control Supervisor
Commercial Letter, Inc.
Saint Louis, MO
01.2006 - 01.2014
- Commerical Letter was bought by Direct Mail in January of 2014, I was transferred to Direct Mail and maintained the same job duties.
- Spearheaded mailing campaigns for over 100 clients annually, including one to four million pieces mailings yearly of numerous large organizations.
- Prepared targeted client lists for regional mailings based on campaign needs for product promotion in a specific area.
- Carried out various tasks which include negotiations with the client on charges of each piece; development of timelines to attain campaign goals; supervision of the entire mailing campaign implementation; and management of billing process for each campaign
- Efficiently handled records customer interaction or transaction, details of inquiries, complaints, comments, and action steps.
- Communicated with customers through phone or in person to discuss product and service information, encode orders, cancel accounts, or obtain complaint details
- Held responsibility in resolving customer issues by ensuring application of appropriate changes; and determining charges for requested services, deposits and payments collection, or billing arrangement.
- Coordinated with designated departments to conduct investigations on unresolved customer grievances
- Performed various duties such as merchandise exchange, money refund, or bill adjustment to address service or billing complaints.
- Evaluated complaint validity and identified possible causes such as extreme weather conditions which increase utility bills through in-depth assessment of all relevant information.
- Handled comparison of disputed merchandise with original requisitions and information from invoices while generating invoices for returned goods.
- Fulfilled administrative duties which include completing contract forms; preparing change of address records; and issuing service discontinuance orders.
- Offered recommendations regarding improvements of product, packaging, shipping, service, or billing methods and procedures to avoid problems in the future.
Account Manager
84 Lumber
Saint Louis, MO
- Promptly responded to customer questions regarding products, prices, availability, product uses, and credit terms; as well as suggested products according to the needs and interests of customers. - Performed product demonstration; product feature explanation; and order solicitation by contacting regular and prospective customers. - Took charge of estimating and quoting prices, credit or contact terms, warranties, and delivery dates. - Closely coordinated with clients after contract signing for problem resolution and support. - Generated drawings, estimates, and bids in alignment with specific customer needs; as well as distributed product samples and catalogs to customers. - Administered delivery and installation of product and equipment; negotiation of contract and payment details; and arrangement of sales contracts and order forms. - Gathered credit information regarding prospective customers; forwarded orders to manufacturers; verified stock levels; and reordered merchandise as needed. - Improved product exposure such as shelf positioning and advertising by negotiating with retail merchants. - Presided over training of customer’s staff regarding operation and maintenance of new equipment. - Purchased products from manufacturers or brokerage firms to be distributed to wholesale and retail clients.
Education
Bachelor of General Studies -
Southeast Missouri State University
Cape Girardeau, MO05-2003
Skills
- Data Migration
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving Abilities
- Excellent Communication
- Reliability
- Professional Demeanor
- Program Development
- Interpersonal Communication
- Relationship Building
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Task Prioritization
- Analytical Skills
- Analysis and Modeling
- Goal Setting
- Written Communication
- Time Management
- Data Mapping
- Analytical Thinking
- Team Collaboration
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
References
References available upon request.
Timeline
Data Management Specialist
CCA Global Partners
11.2018 - 01.2024
Customer Service Representative
Direct Mail USA, Inc.
01.2014 - 01.2018
Quality Control Supervisor
Commercial Letter, Inc.
01.2006 - 01.2014
Account Manager
84 Lumber
Bachelor of General Studies -
Southeast Missouri State University
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