Joe Bond

• Stayed up-to-date on extensive company products and services.
• Followed up with existing customers to generate new prospective buyers through referrals.
• Maintained above nation Customer Satisfaction for three consecutive years
• Updated and maintained dealership website and social media accounts.
• Created and implemented a consistent order strategy (New Cars)
• Grew and maintained a 25% Increase in Used Car Inventory
• Maintained a 110% Used Car turn ratio
• #1 In New Car sales in the region
• #1 In CPO sales in the region
• Premier Porsche Dealer Award (first time since 2007)
• Maintained #1 New Vehicle Turn Ratio in the region
• 12% Increase in YOY in New Car Volume (2021 vs. 2022)
• 10% Increase in Year-Over-Year New Car Profitability (2021 vs.) 2022)

As the General Sales Manager for Ourisman Automotive, I led a team of twenty sales consultants, four finance managers, four sales managers and a finance director. Created action plans for each department. Set and accomplished goals set forth through the General Manager.

• Held daily, weekly and month meetings. Forecasting, game planning with each departments to assure goals are accomplished.
• Gained 135% profitability on both New Car, Used Car and F&I departments within a six month period.
• Trained and Implemented a fast & precise Retail Ready Pre-Owned process.
• Gained and maintained relationships with the service department.

As a General Sales Manager at Koons Automotive Companies, I led/coached four sales managers, a three team BDC center, six Finance Managers and twenty product specialists. Mentored and directed each department, set goals and conducted one on one individual reviews. Created action plans, and managed deficiencies. Maintained department profitability while controlling expenses and ensuring customer satisfaction. Core activities and accomplishments:

• Nominated and attended Koons Future Leadership Academy
• 100% Factory Commitment Program
• Top 10% Year to Date CSI
• Created and maintained daily processes
• Developed a BDC Department
• Motivated and lead daily, weekly and monthly sales meetings
• Accomplished #5 Regional Market Share
• Managed New Vehicle and Used Vehicle inventory

- Set market driven prices

- Managed ordering of New Vehicle inventory

- Managed Pre-Owned purchased vehicles

- Maintained a low frozen capital to insure a 60 day turn on Pre-Owned inventory

-Pre-Owned Retail ready in 48 hours online 100%, prices, photos and comments

-Help set the standard of 60% trade capture

• Raised New Car closing ratio from 14% to 17% average
• Raised Used Car closing ration from 17% to 19% average
• Raised Internet closing ratio from 6% to 10%
• Raised Walk-In closing ratio from 35% to 43%
• Closed an average of 80 deals at $192,000 total gross sales

In my role as a Finance Director for Koons Automotive Companies, my team consisted of five finance managers and one leasing manager. I managed finance and insurance for one new car and two used car departments. As a leader I led/coached my team to be one of the top Finance and Insurance teams within the Koons organization. Maintained stability within the team, and set record breaking numbers year over year. Led Koons training seminars. Trained multiple rising finance managers for other Koons stores. Core activities and accomplishments:

• Scheduled coverage for the team to ensure better customer service
• New Car PVR $1,950
• Used Car PVR $1,700
• Outlet PVR $1,450
• Weekly department meetings

- Reviewed Money Due and Contracts in Transit

- Reviewed Department numbers and projections

- Reviewed current standings for individual performances

- Reviewed chargebacks for individual managers (under 10% goal)

- Reviewed Month over Month/ Week over Week trends in performances

• Worked with multiple lenders and lender programs to maximize profitability
• Maximized monthly wholesale/floorplan incentives
• Consecutive three year F&I Ford Presidential Award recipient
• $4,595,611 (2016) $5,272,960 (2017) (14.73% Increase YOY)
• $5,272,960 (2017) vs.$5,279,874 (2018) (1% Increase YOY)(10.75% decrease in volume)

In my position as a Senior Sales Manager for Koons Automotive Companies, I managed and led eighteen sales consultants. I was a team leader and conducted sales meetings. Led our new car department to achieve Top #5 Ford dealers in the region, and helped achieve our pre-owned forecasts. Core activities and accomplishments:

• Drove out of state business to obtain an average of 250 units sold per month
• Ford Top 5 in vehicle sales for the region of 150+ locations
• Trained sales teams on Customer Service, Closing Tools, Vehicle Presentations, Persistent and Successful Follow-Up
• Ford Certified Sales Manager
• Ordered Ford inventory, managed existing inventory, priced vehicles, appraised trade in vehicles

As a Finance Manager for Koons Automotive Companies, I executed the standards for profitability, compliance, deal management, lender programs and menu selling. I attended and graduated Ford's Finance and Insurance Training Seminar. Reduced my contracts in transit and money due to under 15 days. Also led a training program for the company's rising finance managers.

Consistently one of the top sales representative month in and month out for 2 years. Awarded 3x with Ford's Employee Excellence Program, giving best customer service and selling a total of 180 units each year. Managed customer basis, and constantly sold repeat customers and referrals.

Led 8 delivery drivers and 13 employees. Worked with 40+ local shops in the area delivering car parts, building customer relationships and building up a book of buisness.

• Followed up with customers to build long-term relationships and successful referrals.
• Managed sales negotiations and financing options.
• Explained differences between models to clients, comparing and discussing capabilities and features.