Joe Bonfitto
Martinsville,IN
Summary
Results-focused outreach professional with strong expertise in building and nurturing relationships. Proven ability to drive engagement and deliver impactful campaigns. Known for exceptional collaboration skills, adaptability, and dedication to team success. Proficient in communication, strategic planning, and data analysis.
Overview
5
5
years of professional experience
Work History
Bartender
Back 9 Golf and Entertainment
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Insurance Agent
Prime Insurance Group
03.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
Outreach Executive
Oak Street Health
06.2023 - 03.2024
- Created and delivered compelling presentations to promote the organization''s mission and goals.
- Leveraged social media platforms to increase awareness of the organization''s programs and services among target audiences.
- Developed tailored content for various audience segments, resulting in increased engagement levels across multiple platforms.
- Streamlined communication channels to improve efficiency, resulting in more effective outreach campaigns.
- Served as a spokesperson for the organization at public events, effectively communicating its objectives and values to diverse audiences.
- Developed strong relationships with key stakeholders for better collaboration and partnership opportunities.
- Increased community engagement by organizing and executing impactful outreach events.
- Established partnerships with local businesses to support the organization''s mission, increasing community presence and impact.
- Enhanced brand visibility by participating in industry conferences, workshops, and networking events.
- Conducted in-depth research on target markets to identify outreach opportunities and optimize marketing strategy.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
Server
McCormick & Schmick's Seafood & Steaks
10.2019 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Supervisor
United Parcel Service, UPS
08.2022 - 02.2023
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Monitored performance and safety practices of an 8 person warehouse staff.
- Collaborated with other departments to optimize workflows, leading to better interdepartmental communication and cooperation.
- Implemented cross-training initiatives to improve overall employee skill sets and reduce overtime costs.
- Mentored junior staff members on proper warehouse procedures, fostering a culture of continuous learning within the team.
Server
Ruth's Chris Steakhouse
11.2021 - 09.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Automotive Mechanics
Universal Technical Institute
Houston, TX02-2002
High School Diploma -
Alief Elsik High School
Houston, TX06-1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Payment processing
- Service-oriented mindset
- Suggestive selling
- Inventory
- Salesmanship
- New hire training
Timeline
Bartender
Back 9 Golf and Entertainment
07.2024 - Current
Insurance Agent
Prime Insurance Group
03.2024 - Current
Outreach Executive
Oak Street Health
06.2023 - 03.2024
Shift Supervisor
United Parcel Service, UPS
08.2022 - 02.2023
Server
Ruth's Chris Steakhouse
11.2021 - 09.2022
Server
McCormick & Schmick's Seafood & Steaks
10.2019 - 08.2023
No Degree - Automotive Mechanics
Universal Technical Institute
High School Diploma -
Alief Elsik High School
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