Summary
Overview
Work History
Education
Skills
Timeline
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Joe Broome

Rogers,USA

Summary

Hardworking customer service professional focused on satisfaction and retention. Works quickly to address challenges and uses critical thinking and resourceful nature to manage complex concerns. Answers questions, resolves issues and exceeds established service standards.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Fraud Intake Coordinator

Capital One
11.2024 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.

Customer Care Representative

Gettix Health
10.2024 - 11.2024
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Care Specialist

First National Bank of Omaha
01.2022 - 08.2024
  • Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support
  • Conducted outbound calls as needed to assist with account issues or promote new offerings
  • Verified and logged a high volume of daily data, tracking account payments and updating personal information
  • Handled multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Collaborated with internal departments to find resolutions and conduct further research on customer accounts
  • Assisted with resolving order issues, including returns, exchanges, and cancellations
  • Handled incoming customer inquiries via phone, email, and chat platforms

Member Assistant

Walmart
06.2014 - 12.2021
  • Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Processed payments quickly to keep customer flow moving
  • Rotated stock using clearance markdowns and special sales promotions
  • Demonstrated selling experience in a fast-paced, service-oriented retail setting
  • Trained new hires on company procedures, product knowledge, and customer service expectations
  • Built rapport with customers by offering a friendly, welcoming environment in the store
  • Handled cash register transactions efficiently and accurately
  • Processed returns, exchanges, and refunds following company policies

Education

Bachelor of Arts (B.A.) -

Mississippi State University
Starkville, MS
12.2021

Master of Arts (M.A.) - undefined

University of Arkansas
Fayetteville, AR
12.2025

Skills

  • Transaction Management
  • Customer Support
  • Data Management
  • Strategic Decision Making
  • Prioritization and Scheduling
  • Access Control Verification
  • Effective Communication
  • IT Technical Support
  • Client Retention Strategies
  • Adaptability
  • Call Handling Expertise
  • Microsoft Office
  • Team Collaboration
  • Analytical Thinking
  • Interpersonal Communication
  • Conflict Resolution Strategies

Timeline

Fraud Intake Coordinator

Capital One
11.2024 - Current

Customer Care Representative

Gettix Health
10.2024 - 11.2024

Customer Care Specialist

First National Bank of Omaha
01.2022 - 08.2024

Member Assistant

Walmart
06.2014 - 12.2021

Master of Arts (M.A.) - undefined

University of Arkansas

Bachelor of Arts (B.A.) -

Mississippi State University

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Joe Broome