Joe Brown
Gresham,OR
Summary
I am a retail sales professional that delivers consistent highly responsive support for all customer needs. I have leadership abilities equipped with the skills to handle high-level responsibilities and will bring proven expertise in any environment. I can troubleshoot issues that occur and come up with successful solutions. I have verbal and written communication skills with a strong background in cultivating positive relationships and exceeding goals. I have been frequently praised as a hardworking, reliable individual and I am motivated to help any company grow while exceeding my goals.
Overview
20
20
years of professional experience
Work History
Call Center Representative
Gateway Communications
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Front Desk Agent
Hilton
08.2021 - 06.2022
- Obtained reservation information and followed rate ratios to accurately charge customers
- Established rapport with other employees to improve operations
- Collected and received correspondence for supervisors and other employees
- Evaluated negative situations and took alternate courses of action to avoid conflict
- Utilized extensive knowledge of rates, packages and special promotions to drive sales
- Resolved guest issues with creative solutions, escalating major concerns to management
Warehouse Fulfillment Associate
Amazon
01.2019 - 08.2020
- Contributed to smooth truck loading with skilled organization of outgoing shipments of up to700 cases an hour
- Tracked down items quickly, following orders and using available systems to locate product
- Avoided damage during shipment by packing materials with due care
- Kept team productivity high, backing up team members and training new employees
Store Manager
Journeys Kidz
03.2018 - 01.2019
- Provided consistent feedback and training to empower up to15+ team members in confident and personable service-delivery
- Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
- Overseen all business aspects of a $930,000 business with over15 employees
Assistant Manager
Famous Footwear
02.2015 - 08.2018
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Helped senior managers run smooth operations by independently handling day-to-day requirements such as company metrics
- Delegated tasks up to8 staff members and monitored completion to verify quality and completeness of work
Retail Sales Specialist
The Home Depot
02.2008 - 08.2014
- Provided customer service to customers entering the store including directing customers to products, answering questions about goods, and assisting in purchase decisions
- Elevated my team’s talent through successful recruitment and training strategies
- Met targets consistently, including promotional minimums for loyalty programs and credit card applications
Senior Sales Floor Team Leader
Target
09.2004 - 08.2008
- Helped meet store needs continuously by cross-training in multiple customer-facing and back-end positions such as Chemicals, Toys, Hardware, Seasonal, Food and Instocks roles
- Contributed to store cleanliness and professionalism by promptly handling any spills or breakage on
- Connected with customers by greeting each promptly and offering above-and-beyond support
Education
Associate of Applied Science - Architectural Drafting
Portland Community College
Portland, OR06-2026
GED -
Portland Community College
Portland, OR04-2022
Skills
- Customer relations
- Business communications
- Talent acquisition
- Complaint management
- Task prioritization
- Written communication
- Customer engagement
- Project planning
- Problem-solving skills
- Data entry
- Training experience
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 4 in the development of Developing Sustainability Handbook.
Timeline
Call Center Representative
Gateway Communications
08.2024 - Current
Front Desk Agent
Hilton
08.2021 - 06.2022
Warehouse Fulfillment Associate
Amazon
01.2019 - 08.2020
Store Manager
Journeys Kidz
03.2018 - 01.2019
Assistant Manager
Famous Footwear
02.2015 - 08.2018
Retail Sales Specialist
The Home Depot
02.2008 - 08.2014
Senior Sales Floor Team Leader
Target
09.2004 - 08.2008
Associate of Applied Science - Architectural Drafting
Portland Community College
GED -
Portland Community College
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