Joe burns
Marion,SC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
General Manager
Domino's Pizza
Marion, SC
05.2017 - 11.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Led employee evaluations with constructive feedback to boost performance.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Service Technician
ADVANCE BATTER TECHNOLOGY
Greensboro , NC
02.2012 - 06.2017
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Traveled to customer locations to complete work for pre-set appointments.
- Logged services performed in service ticket system.
- Conducted service appointments to diagnose and fix problems.
- Provided technical support to customers over the phone and in person.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Examined previously completed work for accuracy.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Tested repaired items to ensure functionality before returning them to customers.
- Trained new team members on service processes to increase productivity.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Maintained certifications and completed training on systems and components.
- Reconditioned and repaired machine systems and components to return to operation.
- Adhered to quality assurance procedures during every stage of the service process.
- Set up and operated mechanical and manual tools and equipment.
- Assisted with installation projects at both residential and commercial sites.
- Developed preventive maintenance procedures and schedules.
- Assembled components into complete systems following blueprints or other instructions.
- Provided training on the safe usage of equipment when needed.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Communicated with vendors regarding supply orders and delivery timelines.
- Prepared job assignment reports and forms for accountability and traceability.
- Resolved software-related issues by troubleshooting programs and applications.
Police Sergeant
Field force company police
Fayetteville , NC
10.2010 - 02.2014
- Performed supervisory duties such as developing goals, evaluating job performance, approving leave requests and maintaining discipline.
- Evaluated the performance of assigned personnel through observation, review of reports and other methods.
- Ensured that all personnel met department standards for performance and conduct.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Prepared written reports detailing investigative activities and findings.
- Reviewed incident reports prepared by subordinate officers for accuracy and completeness prior to submission.
- Interpreted laws, regulations, policies and procedures to subordinates.
- Assigned, coordinated and reviewed the work of police officers.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Investigated complaints against officers or civilian employees in accordance with established policy.
- Served as a field supervisor during special events or operations requiring additional staffing levels.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
- Responded to emergency calls for service as needed.
- Coordinated investigations into major crimes or incidents within their jurisdiction.
- Provided training to officers on applicable state laws, local ordinances and departmental policies and procedures.
- Developed strategies for crime prevention initiatives in collaboration with community organizations.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Collaborated with outside agencies to ensure effective law enforcement services were provided to citizens.
- Supervised crowds at busy events and provided security services to prevent injuries.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Informed shift officers of properties to watch and noted criminals understood to be in patrol areas.
- Maintained records of case dispositions, arrests made by assigned personnel and other relevant data points.
- Monitored serving of warrants and assisted in making required arrests.
- Analyzed crime trends within their jurisdiction to identify areas needing additional resources or attention.
- Attended court hearings related to criminal cases involving subordinate officers.
- Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Led operational planning teams to address field and base concerns with minimal delays.
- Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
- Managed administrative needs of group, including recordkeeping and report writing, with team of [Number] [Job title]s.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Education
Associate of Applied Science - Criminal Justice
Robeson Community College
Lumberton, NC01-2009
Skills
- Schedule Management
- Service Quality Improvement
- Workflow Planning
- Sales
- Customer Relationship Management
- Operations Oversight
- Business Development
- Team Player
- Outsourcing
- Motivation
- Staff Training
- Staff-Retention Programs
- Sales Team Development
- Team Leadership
Timeline
General Manager
Domino's Pizza
05.2017 - 11.2017
Service Technician
ADVANCE BATTER TECHNOLOGY
02.2012 - 06.2017
Police Sergeant
Field force company police
10.2010 - 02.2014
Associate of Applied Science - Criminal Justice
Robeson Community College